Can’t enrol mac after installing windows via boot camp

min-ka
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We’ve got some remote users and their macs managed by hexnode…these users took it upon themselves to install windows 10 on their mac via boot camp assistant, what happened is that users initially enroled the windows part in hexnode. Their devices are now listed as windows device in hexnode portal. But we needed to enroll the macs, so the users installed the profile on the mac part but the device is not getting listed in hexnode.

Is this because the users had already enroled the device in hexnode?

All Replies

  • Jeff Morrison

    Jeff Morrison

    Hexnode

    Jeff Morrison

    Moderator

    Hey @min-ka, thanks for reaching out to us!

    Yes. Hexnode registers the serial numbers of the devices while they’re being enrolled in it. Since the serial numbers of both Mac and Windows remain the same while installing Windows on the Mac via Boot Camp Assistant, Hexnode will list only the OS that is first enrolled in it. Also, note that running Windows on your Mac devices can expose the partition used for Windows to malware and viruses targeting it. So, it’s not an ideal practice to enroll two different operating systems within the same machine in Hexnode.

    Hope this answers your query.

    Cheers!
    Jeff Morrison
    Hexnode UEM

  • min-ka

    min-ka

    Participant

    min-ka

    Participant

    Indeed, we didn’t want that too. These windows installation were completely unauthorized and I’m trying not to be heavy-handed on this. Is there any way to prevent such boot camp installations in future?

  • Jeff Morrison

    Jeff Morrison

    Hexnode

    Jeff Morrison

    Moderator

    @min-ka Yes, you can prevent future Boot Camp installs just by blocking the Boot Camp Assistant utility via Hexnode.

    Here are the instructions to do so,

    1. Head on to Policies > macOS > Blacklist/Whitelist > Configure.
    2. Choose the filter as Blacklist and add the Boot Camp Assistant utility app.
    3. Associate the policy with the required devices and save.

    Hope this helps!

    Thanks!
    Jeff Morrison
    Hexnode UEM