“Cannot connect to iTunes” error during iOS app installation

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When trying to install Store apps from the portal to one of my iOS devices, the app installation failed with an error message in the Action History which said that it could not connect to the iTunes store.

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  • Hexnode

    Chris Coleman


    Hey Claire,

    Thank you for reaching out to us!

    The error message that you have mentioned above could occur due to a number of reasons. You can try out the following troubleshooting methods to solve the issue:

    • Verify Apple’s system status page to check whether there are no service interruptions in your region or country.
    • Ensure that the device is connected to a stable internet connection (Wi-Fi or mobile data).
    • Update the device to the latest OS version.
    • Check whether the date and time of the device are set correctly.

    You can try initiating the app installation again after performing each of the above-mentioned troubleshooting methods to check if the issue has been solved.

    Hope this clears your query. If you have further queries, you can always reach out to us and we will be more than happy to help you out.

    Chris Coleman
    Hexnode UEM