App missing from iWatch paired with managed device

d@rian
expand collapsive

There are like a few hundred iphones managed by Hexnode. One of the users has his iWatch paired with the managed device. When I configured a multi-app kiosk policy to the devices, the workout app disappeared from the paired iWatch. Is this supposed to be an expected behaviour or is it an issue to be considered?

All Replies

  • carin@

    carin@

    Participant

    carin@

    Participant

    Is your Apple watch managed as well? Or is it just paired to a managed device?

  • d@rian

    d@rian

    Participant

    d@rian

    Participant

    The iWatch is just paired to a managed iOS device. It is not managed by Hexnode.

  • carin@

    carin@

    Participant

    carin@

    Participant

    Did the application come back after removing the policy?

  • d@rian

    d@rian

    Participant

    d@rian

    Participant

    Yeaa.. I’m pretty sure it is linked to the kiosk policy. But I’m not sure how.

  • Chris Coleman

    Chris Coleman

    Hexnode

    Chris Coleman

    Moderator

    Hey Darin,

    Thank you for reaching out to us.

    According to Apple’s MDM protocol, certain restrictions that are applied to a managed iOS device can be mirrored on a paired Apple Watch. Hence, if you apply a kiosk policy to an iOS device, it could result in some of the applications disappearing from the corresponding paired Apple watch.

    However, if your requirement was to restrict a set of applications in the iOS device, you could blacklist the required applications on the device. Blacklisting can be considered as a workaround so that none of the applications will get hidden in your paired Apple watches.

    Hope this clears your query.

    Cheers!
    Chris Coleman
    Hexnode UEM