APN not applied to the deviceSolved

Participant
Discussion
3 years ago

Hey there!

Im new to the Hexnode community. I hope I post my queries right.

I pushed the APN configurations with MVNO settings for Android devices.

On SM-J415GN and Galaxy S8 devices, the APN policy is not getting applied. But, the same policy works on SM-T570.

Just wondering anyone cud help me with it!

Replies (1)

Marked SolutionPending Review
Hexnode Expert
3 years ago
Marked SolutionPending Review

Hi @graham-cz,

Welcome to Hexnode Connect,

The APN policy is not applied to SM-J415GN and Galaxy S8 devices successfully because they operate on Knox 3.3 or below. The MVNO settings for the Android VPN policy work only on Android 9+ devices running Samsung Knox 3.4+.

Try applying the APN policy containing the MVNO settings to the supported devices only.

Wishes,

Catherine George
Hexnode UEM

  • This reply was modified 2 years, 10 months ago by  Catherine.
  • This reply was modified 2 years, 10 months ago by  Catherine.