Android display blinks on automatically when locked

graham-cz
expand collapsive

We have associated a kiosk policy on some of our devices and ever since that, the device screen just flickers on automatically by itself when we try to lock the device screen. The issue is resolved when we remove the kiosk policy from these devices. Has anyone encountered similar issue?

Tags:

All Replies

  • Zach Goodman

    Zach Goodman

    Hexnode

    Zach Goodman

    Moderator

    Hello @graham-cz, it would help to know what all configurations you had enabled from this policy. But to take a guess, the Keep Screen On option might be turned on in the policy from Kiosk Lockdown > Peripheral Settings > Display. When you configure this option, Hexnode will keep the device display always turned on. If you attempt to turn the device display off, Hexnode automatically turns the display on, causing this behavior. To remediate this issue, you can either disable this option or disable the power button so that users cannot turn off the device display. You can disable the power button in Kiosk lockdown mode from Kiosk Lockdown > Peripheral Settings > Hardware/Software buttons > Disable power button.

    Cheers!
    Zach Goodman
    Hexnode UEM

  • graham-cz

    graham-cz

    Participant

    graham-cz

    Participant

    Thanks Zach. The option was indeed enabled under the peripheral settings. Have additionally disabled the power button for the kiosk so that display cannot be turned off.