[kendrick Participant 30 January 2022 kendrick Participant]

I think Samsung devices running on higher Android versions need to be unlocked if some background services are to function properly. Can you please confirm if you have locked your devices with a PIN/Password?

[Kent0n Participant 30 January 2022 Kent0n Participant]

Yeah, my devices are always protected with a PIN or a Password always.

[Chris Hexnode 30 January 2022 Chris Moderator]

Hey Kent0n,

Thank you for reaching out to us!

Samsung devices running on Android 9.0 and above have been introduced with a new security feature called “Strong Protection”. It encrypts the data stored in those devices using the keys derived from the user’s password instead of the default cryptographic keys. As a result, most apps and background services will not start running until the user unlocks the device for the first time after turning on the device.

Even if the Hexnode UEM application has been granted Device Owner or Device Admin permissions on devices in which strong protection has been enabled, it will not run in the background until the device has been unlocked.

You can turn off this feature by navigating to Settings > Biometrics and Security > Other security settings and disabling “Strong Protection”. However, turning off the feature will reduce the security of your devices.

Hope this clears your query.

Cheers!
Chris Coleman
Hexnode UEM

[Kent0n Participant 30 January 2022 Kent0n Participant]

Thanks a lot for your help, Chris. The device is now becoming active as soon as it is turned on.