Filevault policy is successful but mac not encrypted

Hey @Xaander-Saans,

We have checked the case, and it seems like an issue with macOS Catalina (10.15). However, here is a workaround that might be of help. Update the following configurations in the policy,

Skip enabling FileVault at user login: Checked
Maximum skip attempts: 0

Plug in the device to a power source and restart the device after associating the modified policy. This might trigger the prompt to enable FileVault at the next login.

Hope this helps, but if this doesn’t work out, please do let us know.

Nora Lang
Hexnode UEM

@Nora, thanks for your response. I did get a prompt to enable filevault at login and proceeded to encrypt the mac. The policy is shown as associated in the portal and the payload is present in the mac, but it is not actually encrypted. I don’t know why, but do you have any more ideas?

@Xaander-Saans,

Since the normal troubleshooting method didn’t work out, can you please let me know the other configurations you have associated with the device?

Nora Lang
Hexnode UEM

Sure, there is a password configuration added in the same policy along with filevault. Since this is a test mac, I currently do not have any other associated policies.

Thanks for the response!

The password policy might be the cause for this error. Please change the device password with respect to the policy configurations and restart the device. Change the password even if the current password is compliant with the set conditions. Make sure to plug in the device to a charging source before the restart; this might solve the issue.

Hope this helps!

Nora Lang
Hexnode UEM

@Nora, that worked, thanks