Reply To: Exchange ActiveSync configuration

Zach GoodmanZach Goodman
5 pts

Hello @Leon, cases like this (old account not getting removed after policy disassociation) usually occurs when the username saved on the device is different from the username given in your policy configuration.

The account configuration applied on the device can be modified by the end-user when a valid email address is not provided in your configuration. If this occurs, the email address given will be different from the User specified on your configuration and the policy cannot effectively distinguish between the accounts set up from the policy. While removing the policy, as the username is different, the account is retained on the device.

Zach Goodman
Hexnode UEM