Reply To: “Profile installation failed. Network connection was lost”

AvatarRobert Smith
1 pt

Hi Bjorn,

Hope you are doing well.

The error “Profile installation failed. Network connection was lost” usually occurs due to an error in the SSL certificate or if there is a failure in the SSL handshake. One of the possible reasons could be the date/time on the device, which in this case can be ruled out since this was already confirmed.

Could you please check if the SSL certificate is still valid? Please configure the browser to support the latest TLS/SSL version. In case the error still persists, please contact the tech support team via email at We also shall forward the request internally to our tech support team so they could try to reach out to you and make sure the problem gets resolved or further troubleshoot if needed.


Bob Smith

Hexnode UEM