Reply To: Unable to connect to a wi-fi network

AvatarCatherine George
1 pt

@Agnes I’d be happy to help you!

All things considered, there is no fault with the restrictions or network configurations on the device. The device might be unable to connect to the Wi-Fi network due to some unknown reasons. Setting up a cellular plan would work, but only on an iPad supporting Wi-Fi + Cellular model.

However, in such situations, you can use compatible Ethernet to lightning adapters to establish a wired internet connection over the iPads. Here are a few suggestions for the adapters:

  • Lightning to USB 3 Camera Adapter
  • Apple USB Ethernet Adapter

Apple designs these products, and you can pick them up depending on their availability. You may also get them from third-party manufacturers. Use these adapters to get the iPad to stay connected with the Wi-Fi network. Further, you may push the remote actions or configure policies from the Hexnode MDM console.

Feel free to contact us for more queries!

Catherine George
Hexnode UEM