Hi everyone,
I’m facing an issue with an Android device that’s currently set up in Kiosk mode. When I connect it to a Windows PC via USB, the PC is unable to access the media from the Android device. Has anyone encountered this issue before? The device I am using is Google Pixel. I want to allow media transfer without breaking Kiosk mode. Any suggestions, please!
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Hey @smedt ! I too have encountered with this issue. When connected to a Windows PC, the device would charge but the media files weren’t accessible. It is because MTP (Media Transfer Protocol) was disabled due to the Kiosk restrictions. I read that, this can be bypassed by allowing certain system packages that are usually blocked by default in Kiosk mode. I haven’t tried it yet and don’t know the exact steps.
Hi everyone! Thanks for reaching out.
You are right @pauel . MTP does get disabled when the device is in Kiosk mode. However, there are steps you can follow to enable media access on a PC while keeping the device in Kiosk mode.
First, you need to find out the packages that are required to enable media access. These packages may be blocked by default while the device is in kiosk mode.
Then add the package as an app in the app repository:
Add this app as a background app.
If you have any further concerns, feel free to reach out to us.
Best Regards,
Isabel Lora
Hexnode UEM
Thank you @isabel_lora . The issue got resolved for Pixel. But when I tried this with a Samsung device, the access is denied.
Thanks for the update, @smedt !
Great to hear it worked on the Pixel device. For Samsung devices, access can be a bit more restricted due to additional system-level controls. To enable media access while in Kiosk mode, make sure to allow the following packages:
com.android.settings.Settings$UsbDetailsActivity
com.samsung.android.mtp.MtpPopupActivity
These are essential for enabling MTP on Samsung devices. Once these are allowed, you should be able to access media files from the PC without exiting Kiosk mode.
Please let me know if you need further assistance.
Best Regards,
Isabel Lora
Hexnode UEM
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