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Hexnode UEM has revamped technician management with Technician Profiles, making it easier to standardize onboarding and reuse security, role, scope, and password settings. The update also introduces a streamlined technician creation flow, the Read Only Technician role for view-only access, and granular Automate permissions, helping IT teams simplify administration while ensuring technicians receive the right level of access from day one.
Managing technicians in a UEM console is not just about creating user accounts. Admins also need to control:
For teams with multiple technicians, this can quickly become repetitive. Every time a new technician is added, admins may need to configure their roles, scope, login settings, security requirements, and access permissions manually.
This slows down onboarding and can make it harder to maintain consistent access controls across the portal.
There are also situations where full admin access is not necessary.
In such cases, giving broader access than required can create unnecessary risk.
To solve this, Hexnode UEM has overhauled the Technicians and Roles section under the Admin tab. This update brings together Technician Profiles in Hexnode UEM, a revamped login experience, the Read Only Technician role, and granular permissions for the Automate tab.
The latest update to the Technicians and Roles section brings four connected improvements to Hexnode UEM:
A profile acts as a reusable template where admins can define access rules, security requirements, roles, scopes, and password policies once. This profile can then be assigned to multiple technicians, eliminating the need to configure the same settings repeatedly.
Each profile includes four key sections:
Since the major access and security settings are now handled inside profiles, adding a technician becomes faster. Admins only need to enter the core account details, choose the login identity, and assign the right profile.
Hexnode now supports accounts with read-only permissions, allowing restricted access to the console without the ability to modify configurations.
Along with these changes, custom roles now include granular permission controls for the Automate tab and the Initiate Automation action. This ensures technicians with custom roles can trigger eligible automation workflows without full admin privileges.
This update helps admins simplify technician management while improving access control across the Hexnode UEM console.
With Technician Profiles in Hexnode UEM, admins can avoid repetitive setup. Instead of configuring security settings and access permissions every time a technician is created, they can build a profile once and assign it whenever needed.
This makes technician onboarding faster and more consistent.
The Sign-in & Security section gives admins more control over how technicians access the portal.
Login settings now allow admins to configure:
Admins can also enable CAPTCHA after a specified number of failed login attempts.
Two-factor authentication has also been expanded. Admins can:
The update also introduces IP Restrictions and Browser Settings.
Admins can:
The Role and Scope sections make access assignment more streamlined. Admins can define the level of access and set boundaries based on:
The Password Policy section gives admins more control over local login security. They can configure:
UPN support also makes technician creation more flexible. Admins are no longer restricted to using only an email address as the login identity. They can choose either Email or UPN.
If UPN is selected, a communication email can be added so account-related notifications and system alerts still reach the technician.
Read-only access provides a safer way to offer visibility. Auditors, executives, or stakeholders can view configurations without the ability to make changes.
For automation workflows, expanded custom permissions allow admins to grant access to the Automate tab and the Initiate Automation action through custom roles.
Consider an organization with different types of users accessing the Hexnode UEM console.
With this update, the Super Admin can create separate Technician Profiles for each group.
When a new technician is added, the admin only needs to enter the technician’s account details, choose Email or UPN as the login identity, and assign the appropriate profile.
The technician then inherits the role, scope, security settings, and password policy attached to that profile.
This reduces manual setup, avoids unnecessary full admin access, and helps ensure each technician gets the right level of access from the start.
To explore these updates, go to the Admin tab in Hexnode UEM and open the revamped Technicians and Roles section.
The revamped Technicians and Roles section in Hexnode UEM helps admins manage access with more control and less repetitive setup.
With Technician Profiles, improved login controls, UPN support, read-only access, and granular Automate tab permissions, IT teams can onboard technicians faster while keeping access aligned with each user’s responsibilities.
Head to the Admin tab in Hexnode UEM to explore the updated Technicians and Roles experience and simplify how your team manages technician access.
Simplify technician onboarding with reusable Technician Profiles, granular role-based permissions, and secure login controls.
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