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What if an iOS device in lost mode gets disconnected from network?

Unified Endpoint Management Community Forums General What if an iOS device in lost mode gets disconnected from network?

  • This topic has 1 reply, 2 voices, and was last updated 1 month, 1 week ago by Grace Baker. This post has been viewed 20 times
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  • #6554 Score: 0
    Chyou

    have an iPad enrolled in Hexnode. If the device is lost or a guy failed to return it and i enabled the lost mode. But later the device got disconncet from internet. Now i got the device back, can i somehow remove the lost state

    #6577 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Since the device is in lost mode, you will not be able to connect it back to a network.
    You will also not be able to wipe the device using apple configurator as the device will ask for trust permission while connecting to Mac. This cannot be enabled as the device is in lost mode.
    The only option is to hard reset the device.

    Cheers!
    Grace Baker
    Hexnode MDM

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