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Touch ID greyed though it is enabled in Hexnode policy

Unified Endpoint Management Community Forums General Touch ID greyed though it is enabled in Hexnode policy

  • This topic has 1 reply, 2 voices, and was last updated 1 month, 3 weeks ago by Grace Baker. This post has been viewed 31 times
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  • #6270 Score: 0
    Ivy

    Question, in my profile, i have Touch ID enabled. but its greyed out for the users

    #6293 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Hope these are iOS devices. Please navigate to iOS-> Advanced Restrictions-> Allow Security and Privacy Settings in the policy applied to the device and confirm that the option ‘Modify Passcode’ is enabled. Please note to save the policy.
    If the option ‘Modify passcode’ is disabled, the user may be blocked from adding Touch ID to the devices.

    Cheers!
    Grace Baker
    Hexnode MDM

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