Question, in my profile, i have Touch ID enabled. but its greyed out for the users
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Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
Hope these are iOS devices. Please navigate to iOS-> Advanced Restrictions-> Allow Security and Privacy Settings in the policy applied to the device and confirm that the option ‘Modify Passcode’ is enabled. Please note to save the policy.
If the option ‘Modify passcode’ is disabled, the user may be blocked from adding Touch ID to the devices.
Cheers!
Grace Baker
Hexnode MDM
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