Ghost user

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I am hoping to get some help on an issue I am facing.

We had a user leave the company only to return about a year later.

During his absence his account (local) was removed/deleted from Hexnode as his device was reissued to someone else.

I added an account for him back into Hexnode today using the same username etc as before but the newly setup device connects to the old deleted account and says “User Removed” when viewing.

How do I completely remove the old account? Or is it simpler to just use a different username?



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  • Hello @markw, welcome to Hexnode Connect!

    We have raised the ticket on your behalf, but we require a few more details to move forward. The support team will get in touch with you regarding the same.

    Please feel free to reach out in case of any further queries.

    Best regards,
    Chloe Edison
    Hexnode UEM