START A DISCUSSION
Login START A DISCUSSION
back Back

Receives error message on trying to enroll Mac in Hexnode MDM

expand collapsive

I was trying to enroll an macOS device in Hexnode. Received this error- Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.

28 April 2020
Tags:
enrollment mac

All Replies

  • Hexnode

    28 April 2020

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    This error occurs as you are trying to enroll a restricted device model. However, this issue can be solved:

    • Navigate to Enroll-> Settings in the Hexnode portal.
    • Go to Enrollment Restrictions-> Device Models allowed, check the box corresponding to macOS.
    • Click Save.

    You will now be able to enroll the desired device.

    Please check out our troubleshooting doc on enrolling iOS and macOS devices.

    Cheers!
    Grace Baker
    Hexnode MDM

    28 April 2020

Not what you're looking for? Try asking the Help Community replies

Not what you're looking for?

Try asking the Help Community replies

Trending Topics

Error while encrypting FileVault via policy

Any remote option to suspend an ongoing OS update with scripts

Mac Is Asking For Credentials For Remote Management Profile.

PKG file installation failed. Error Code: 1001.

OneDrive not syncing with the Mac

Confirm action

×

This action cannot be reverted

Confirm

Report

Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .