Reply To: Windows AD authenticated enrollment struck

#10033
Zach GoodmanZach Goodman
Moderator
5 pts

Hi @Valentine, thanks for bringing up the issue.

If your device is already enrolled on Microsoft’s Intune or other MDM service this should be the error coming up. Also, you’ve set the automatic enrollment settings as non-configured.

However, this error could be occurring because the device was already set up with Microsoft SCCM (System Center Configuration Manager). In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. For you, the device is also joined with your on-premises Active Directory, such devices are Hybrid domain-joined devices.

Could you verify if the registry keys are set correctly to match the required settings –
1. Open the Registry Editor by pressing Windows key + R and running ‘regedit’.
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments and find the key ExternallyManaged on the right pane.
3. If its current value is 1 change it to 0 and try enrolling the device again.

If this was not the case, please don’t hesitate to right away contact our support team regarding your issue.

Additional Notes:
When the Configuration Manager client detects that an MDM service is also managing the device, it will automatically deactivate the following workloads –
● Resource access policies for VPN, Wi-Fi, email, and certificate settings
● Application management, including legacy packages
● Software update scanning and installation
● Endpoint protection, the Windows Defender suite of antimalware protection features
● Compliance policy for conditional access
● Device configuration
● Office Click-to-Run management

The Configuration Manager client will be continuing the following read-only operations –
● Hardware and software inventory
● Asset Intelligence
● Software metering
● Power management reporting

Hope this helps.
Cheers!
Zach Goodman
Hexnode UEM

  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
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  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.
  • This reply was modified 3 months, 1 week ago by Zach GoodmanZach Goodman.