Hi everyone, we’ve got a few Windows machines that were being used by employees who’ve now left the company. I’m trying to figure out the best way to remove them from Hexnode management.
Do I need to wipe the devices completely, or is there a way to just remove them from the console without affecting other things?
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I’ve dealt with this before. If you just want to stop managing the device, you don’t necessarily need to wipe it. Disenrolling is usually the way to go. That’ll remove all the Hexnode configs and restrictions.
Yeah, exactly. I disenrolled a batch of laptops last quarter. Once you do that, they’re no longer tied to Hexnode, and the license gets freed up. Just make sure you’re okay with losing the apps and policies that were pushed from the portal.
Thanks for your valuable input everyone, it’s great to see the community sharing their experiences and tips. Building on that, let me clarify the process.
To confirm, if your goal is to remove Hexnode management from those Windows devices, you’ll need to disenroll them via the Hexnode portal. Disenrolling will remove all configurations, restrictions, and apps that were deployed, and it will also delete the device from the console.
Here are the steps:
Log into the Hexnode portal.
Navigate to Manage > Devices.
Select the device you want to remove.
Choose the option to Disenroll remotely.
Additionally, to release the license, you can go to Reports > Disenrollment Pending Devices and confirm the action there. To ensure the license is freed up, the Mark as Disenrolled option should also be clicked.
This way, the devices are cleanly removed from management, and your licenses are freed up for reuse. Please let me know if you run into any issues during the process, I’ll be happy to assist further.
Regards,
Mary Romero
That’s helpful. I used to just delete them from the console, but disenrolling is cleaner since it clears out everything. Learned that the hard way when configs stuck around.
True. I usually double-check the license release part because I hate wasting seats. The Reports section makes it easy to see what’s pending. Also, I like that you can do it remotely…saves me from chasing down machines physically.
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