UEM Migration Handbook
A practical guide designed to help IT teams successfully migrate from Citrix Endpoint Management to a modern UEM solution.
Enterprise endpoint environments often include a mix of corporate-owned, personally owned, rugged, mobile, desktop, kiosk, and specialized devices. Choosing the right unified endpoint management solution therefore requires organizations to compare more than basic device enrollment and policy deployment.
This comparison examines Hexnode and SOTI MobiControl across platform support, enrollment and device management, security and compliance, integrations, support services, and pricing. It is designed to help organizations determine which platform more closely aligns with their endpoint mix, operational workflows, and long-term management requirements.
Why organizations evaluate a SOTI alternative
When evaluating a SOTI alternative, IT leaders often prioritize solutions that offer a centralized management console, extensive Apple device support, native cloud identity integrations, and responsive technical support.
Unified Interface Requirements: Organizations often seek a single-pane-of-glass console where user and device management are consolidated. Hexnode provides a unified dashboard that allows IT teams to manage policies, users, and cross-platform devices from one centralized interface.
Advanced Apple Device Management: For environments heavily invested in the Apple ecosystem, IT teams require specific configuration options. Hexnode supports advanced Apple management features, including Autonomous Single App Mode (ASAM) for macOS and iOS, as well as multi-app kiosk configurations for iOS devices.
Native Cloud Identity Integrations: Modern UEM strategies rely on direct integrations with cloud-based Identity and Access Management (IAM) tools. Hexnode offers native integrations with Okta, Microsoft Entra ID, and Google Workspace to streamline user authentication and directory sync workflows.
Accessible Technical Support and Troubleshooting: When configuration issues arise, IT teams require immediate assistance and diagnostic tools. Hexnode provides multi-channel technical support, alongside built-in remote troubleshooting capabilities like real-time remote view and control for supported platforms.
An Executive Decision Matrix: Hexnode vs. SOTI MobiControl
Here is a high-level, feature-by-feature comparison of Hexnode and SOTI MobiControl to help you quickly assess which platform aligns with your operational needs:
| Decision Factor | Hexnode UEM | SOTI MobiControl |
|---|---|---|
| Modern OS Support | Supports Android, iOS/iPadOS, Windows, macOS, Linux, ChromeOS, tvOS, Fire OS, and visionOS. | Supports Android, iOS/iPadOS, macOS, Windows, Linux, ChromeOS, tvOS, Windows Mobile/CE, Zebra wireless printers, and supported RFID readers; Hexnode additionally documents Fire OS and visionOS management. |
| Rugged Device Management | Supports rugged Android fleets through Android Enterprise, OEMConfig, and OEM integrations for vendors including Zebra, Honeywell, Kyocera, and Datalogic. | Supports rugged and specialized endpoints, including Android devices, Zebra wireless printers, Zebra FX7500 and FX9600 RFID readers, and Windows Mobile/CE devices. |
| Deployment Model | Cloud-based deployment with centralized device management | Supports cloud and on-premise deployments |
| BYOD Support | Supports Android Work Profiles, managed apps, and compliance policies | Supports BYOD management with policy enforcement and application control |
| Automation & Policy Enforcement | Dynamic device grouping, automated compliance rules, scheduled policies | Supports Signal policies with configurable conditions, schedules, alerts, and automated mitigation actions, alongside compliance policies that can respond to non-compliant devices. |
| Security & Compliance Controls | Encryption enforcement, compliance monitoring, device restrictions | Security policies, remote actions, and device monitoring capabilities |
| Integration Ecosystem | Integrates with Microsoft Entra ID, Active Directory, Google Workspace, Okta, Freshservice, Zendesk, ServiceNow, Check Point Harmony Mobile, Drata, Vanta, and SCCM. | Integrates with Microsoft Intune and Microsoft Entra ID for compliance-based Conditional Access and connects with SOTI XSight, SOTI Snap, SOTI Connect, SOTI Identity, and SOTI Pulse. |
| Ease of Use / UI | Provides a centralized console for managing devices, policies, applications, users, reports, compliance, and remote actions. | Provides a centralized console for device enrollment, configurations, applications, compliance policies, monitoring, reporting, and system administration. |
| Customer Support | Multi-channel support and extensive help documentation | Enterprise support with documentation and support services |
| Apple Device Management | Supports Apple ADE, application and policy management, FileVault, Apple TV management, and macOS Autonomous Single App Mode. | Supports Apple ADE, Declarative Device Management, iOS Single App Mode, macOS profiles, and tvOS feature controls. |
| Pricing Transparency | Publishes per-device pricing for Pro, Enterprise, and Ultimate, starting at $2.20 per device per month, while Ultra uses request-based pricing. | SOTI directs customers to its sales team for product and bundle pricing, while certain capabilities such as SOTI XTreme Hub are tied to Premium Plus or Enterprise Plus service. |
Want to explore the details behind this comparison? Expand the section below for a comprehensive breakdown of platform support, enrollment capabilities, security architecture, integrations, and pricing.
Platform Support & Device Compatibility
Hexnode UEM
Hexnode UEM supports a wide array of operating systems and device types, making it a versatile choice for organizations with diverse endpoint environments. The platform is optimized for modern fleets:
- Mobile OS: Android (5.0+), iOS/iPadOS (11.0+), and Fire OS.
- Desktop OS: Windows 10/11 (v1703+), macOS (10.7+), and Linux (Ubuntu, Fedora, Debian).
- Other Platforms: tvOS (6.0+), Apple visionOS (1.1+), and ChromeOS.
Hexnode’s compatibility matrix includes:
- Android Enterprise & OEM Integrations: Seamless support for Android Enterprise, Samsung Knox, LG Enterprise, and Kyocera devices. Silent app installations, kiosk modes, and granular restrictions are available natively across Android.
- Apple Ecosystem: Supports supervised and unsupervised Apple enrollment workflows, iOS/iPadOS single-app and multi-app kiosk, macOS application management, custom scripts, and macOS Autonomous Single App Mode.
- Windows Management: Hexnode supports MSI-based silent installations, BitLocker encryption escrow, and kiosk modes for Windows 10/11 devices.
- Linux & ChromeOS: Recent expansions include support for Linux distributions and deep ChromeOS management. This enables managed guest sessions, multi-app kiosk modes, and granular device restrictions on open-source platforms.
- visionOS & tvOS: Hexnode is among the few UEMs to support Apple’s visionOS, enabling management of spatial computing devices. It also supports Apple TVs with enterprise-ready policies for digital signage, including Global HTTP Proxy and certificate-based security.
This platform coverage can suit organizations managing mobile, desktop, kiosk, Linux, ChromeOS, Apple TV, Fire OS, and visionOS endpoints through one cloud-based service.
SOTI MobiControl
SOTI MobiControl supports modern and legacy endpoint types, including Android, Apple devices, ChromeOS, Linux, Windows, Windows Mobile/CE, Zebra wireless printers, and supported RFID readers. Its platform support includes:
- Mobile OS: Android, iOS, and legacy Windows Mobile/CE.
- Desktop OS: Windows 10+, macOS, and Linux.
- Other Platforms: ChromeOS, tvOS, Zebra wireless printers, and Zebra FX7500 and FX9600 RFID readers.
SOTI’s compatibility highlights:
- Android Plus & Enterprise: Supports Android management with device agent-based tracking. Furthermore, SOTI XTreme Hubs accelerate data and file delivery to remote Android devices by offloading file distribution from the deployment server.
- Apple Devices: Supports iOS/iPadOS, macOS, Apple ADE, Declarative Device Management, iOS Single App Mode, and tvOS feature controls, while Hexnode additionally supports macOS Autonomous Single App Mode.
- Windows Ecosystem: SOTI supports modern Windows devices and legacy endpoints running Windows CE .NET 5.0 or later or Windows Mobile 5.0 or later
- Linux & ChromeOS: Supports x86, x64, and ARM-based Linux devices, including Zebra RFID readers. SOTI supports ChromeOS enrollment, Wi-Fi configuration, and single-app kiosk, while Hexnode also supports managed guest sessions, app management, restrictions, and single-app and multi-app kiosk workflows.
- Peripheral Devices: SOTI MobiControl supports Zebra wireless printers and supported RFID readers, while SOTI Connect separately provides lifecycle management for mobile and industrial printers from multiple OEMs.
SOTI’s device coverage can be relevant to organizations managing rugged Android endpoints, supported wireless printers, RFID readers, and Windows Mobile/CE devices alongside modern operating systems.
Device Management and Enrollment Capabilities
Hexnode UEM
Hexnode offers a wide range of enrollment methods designed to accommodate various enterprise scenarios, from BYOD to COPE and COBO.
Supported Enrollment Methods:
- Zero-Touch Provisioning: Seamless, out-of-the-box provisioning via Apple Automated Device Enrollment (ADE), Android Zero-Touch, Samsung Knox Mobile Enrollment (KME), and Windows Autopilot.
- Automated Zero-Touch Migration: Hexnode Gateway can remotely migrate supported Windows and macOS devices to Hexnode without a factory reset, preserving user data and applications while reducing manual re-enrollment work.
- Self-Enrollment: Users can enroll their own devices using credentials from integrated identity providers like Microsoft Entra ID, Google Workspace, and Okta.
- ROM-Based & Bulk Enrollment: Supports flashing Hexnode as a system app for deep control over dedicated Android devices, as well as CSV-based imports for the mass provisioning of fleets.
Device Management Features:
- AI-Assisted Automation: Hexnode Genie can answer product questions, interpret troubleshooting scenarios, generate scripts from natural-language prompts, and support remediation workflows that remain subject to administrator review and execution.
- Native Remote Actions: Features built-in remote view and control capabilities across platforms to ensure faster troubleshooting and reduced operational downtime.
- Kiosk & App Management: Offers advanced single and multi-app kiosk lockdown configurations across modern OS platforms, including deep, native restrictions for ChromeOS devices.
SOTI MobiControl
SOTI MobiControl supports Android, Apple devices, ChromeOS, Linux, Windows, Windows Mobile/CE, supported wireless printers, and certain RFID readers. Its enrollment and management capabilities are primarily tailored for frontline, high-volume, and mission-critical deployments.
Supported Enrollment Methods:
- SOTI Stage: One of the rapid enrollment and provisioning methods available for supported devices through SOTI MobiControl.
- Third-Party Integrations: SOTI supports Apple ADE, Android zero-touch enrollment, Samsung Knox Mobile Enrollment, Windows Autopilot, and Zebra StageNow provisioning workflows.
- Agent-Based Enrollment: SOTI uses device agents on supported platforms to communicate with MobiControl and execute management actions, while Apple devices can also be enrolled through agentless MDM workflows.
Device Management Features:
- IoT & Peripheral Management: Supports Zebra wireless printers and supported RFID readers, while SOTI Connect provides separate management for mobile and industrial printers.
- Frontline Workflow Focus: SOTI provides cross-platform lifecycle management, Apple controls, Microsoft Conditional Access integration, and automation through Signal and compliance policies; Hexnode differentiates with Fire OS and visionOS support, macOS Autonomous Single App Mode, and integrations spanning identity, ITSM, mobile threat defense, and compliance services.
Comparing Security Posture & Compliance Features
Hexnode UEM
Hexnode’s security architecture is built on a foundation of internationally recognized standards and cloud-native infrastructure . The platform is hosted on Amazon Web Services (AWS), leveraging TLS encryption, DDoS mitigation, and firewall protection across its US and EU data centers.
Certifications and Compliance Frameworks:
- ISO/IEC 27001:2022 Certified: Hexnode is certified by BSI with no major non-conformities, ensuring its Information Security Management System (ISMS) meets global benchmarks.
- SOC 2 Type 2 Attested: Independently audited for security, availability, and confidentiality, Hexnode’s SOC 2 report confirms robust technical controls and risk management practices.
- GDPR Compliance: Hexnode publishes privacy and data-processing information describing how personal data is handled and the measures used to support GDPR compliance. Full transparency is maintained through its published Privacy Policy.
Security Features:
- Data Encryption: Protects service data at rest and uses TLS for data in transit, while device-level policies can enforce platform-supported encryption controls such as FileVault on macOS and BitLocker on Windows.
- Endpoint Protection: Password enforcement, remote wipe, jailbreak/root detection, and policy-based access control.
- Application & Network Security: WPA2 Enterprise Wi-Fi configurations, app blacklisting, and secure app deployment.
- Organizational Controls: Annual security training, secure development lifecycle, and internal risk mitigation repositories.
Compliance Management:
Hexnode offers a powerful compliance engine that supports:
- Platform-Specific Policies: Tailored compliance rules for Android, iOS, Windows, macOS, Linux, ChromeOS, tvOS, and visionOS.
- Dynamic Grouping: Automatically segregates non-compliant devices for remediation.
- Advanced Criteria: Advanced compliance criteria can evaluate platform-specific device, operating-system, application, management, and security attributes exposed in the compliance-policy interface.
- Audit-Ready Reports: Real-time dashboards and exportable compliance summaries for regulatory audits.
Hexnode’s security model is ideal for organizations seeking a cloud-first, standards-compliant solution with granular control over device behavior and data protection.
SOTI MobiControl
SOTI MobiControl is designed for enterprises managing rugged, legacy, and IoT endpoints across distributed environments . Its security framework emphasizes visibility, control, and regulatory alignment.
Certifications and Compliance Frameworks:
- ISO/IEC 27001 Certified: SOTI’s ISO/IEC 27001:2022 certification covers the development and testing of the SOTI ONE Platform and the process used to host production applications in the cloud as SaaS.
- SOC 2 Type II Audited: SOTI makes its SOC 2 Type II report covering relevant security and availability controls available to customers under a nondisclosure agreement.
- GDPR Compliance: SOTI enforces privacy safeguards for EU data subjects and offers contractual commitments for data protection.
- Cloud Security Alliance CAIQ: SOTI publishes a Cloud Security Alliance CAIQ response addressing 295 common cloud-security questions.
Security Features:
- SOTI VPN: Secure tunneling for iOS, Android, and Windows devices to access corporate resources remotely.
- Patch & Firmware Management: Centralized dashboard for monitoring and deploying OS updates across Windows and Apple devices.
- App Network Controls: Block apps from accessing insecure Wi-Fi or cellular networks to prevent data leakage.
- Peripheral Control: Restrict USB and serial device connections on Windows endpoints to prevent external threats.
- Windows Defender Firewall Integration: Native support for enforcing firewall rules and settings on Windows Modern Devices.
Compliance Management:
- Custom Compliance Policies: Define rules using filtering logic across Android, iOS, and Linux devices.
- Real-Time Enforcement: SOTI can evaluate compliance when devices check in and flag them or execute configured actions when they become non-compliant.
- Default & Custom Policies: Legacy devices use default compliance checks (e.g., jailbreak, enrollment status), while modern platforms support advanced criteria.
- Device Approval Workflow: Admins can manually approve device enrollments to prevent unauthorized access.
SOTI combines compliance and Signal policies, remote actions, Microsoft Conditional Access, VPN, firewall, peripheral-control, and update-management capabilities for supported devices.
Ecosystem & Integration Capabilities
Hexnode UEM
Hexnode’s integration strategy focuses on enhancing endpoint visibility, automating compliance, and simplifying IT service management. The platform supports a wide range of third-party services across identity, security, and support domains.
Directory & Identity Management:
- Microsoft Active Directory (AD): Seamless on-premise directory syncing.
- Microsoft Entra ID (formerly Azure AD): Integrates natively to enforce conditional access, block access from non-compliant devices, and manage device registration.
- Google Workspace: Syncs users and groups for policy-based device management.
- Okta: Supports Okta-based enrollment and SSO, with Okta Device Trust available in the Ultra edition; MFA can also be required during identity-provider-based enrollment.
IT Service Management (ITSM):
- Freshservice: The Freshservice integration synchronizes Hexnode-managed asset details and allows supported actions, such as enabling Lost Mode or powering off a device, to be initiated from Freshservice.
- Zendesk: The Zendesk integration allows support staff to identify devices assigned to a ticket requester, view their details, and initiate supported management actions from the Zendesk Support console.
Security & Compliance:
- Check Point Harmony Mobile: Integrates mobile threat defense for iOS and Android. Threat data from Harmony Mobile Protect is visible in Hexnode’s console.
- Drata & Vanta: Hexnode provides Drata and Vanta integrations for supported Windows and macOS device-compliance workflows.
SOTI MobiControl
SOTI MobiControl’s integration strategy is tightly aligned with enterprise mobility, rugged device management, and Microsoft 365 compliance. It also connects deeply with other components of the SOTI ONE Platform.
Microsoft Ecosystem:
- Microsoft Intune Integration: SOTI acts as a third-party compliance partner for Intune. Device compliance data from SOTI is used to enforce Conditional Access policies in Microsoft Entra ID.
- Microsoft 365 Conditional Access: Supports Android, iOS, and macOS. Devices are registered via SOTI and authenticated using Microsoft Authenticator or Company Portal.
- Microsoft Graph API Permissions: SOTI uses Graph API to automate compliance partner setup, device attribute updates, and SSO validation.
SOTI ONE Platform Integrations:
- SOTI XSight: SOTI XSight is a separate SOTI ONE product that integrates with MobiControl to provide diagnostics, analytics, visualization, and remote-support capabilities.
- SOTI Connect: SOTI Connect is a separate product that provides lifecycle management for supported mobile and industrial printers.
- SOTI Snap: Rapid app development platform for building custom mobile workflows.
These products extend MobiControl with device diagnostics, rapid application development, printer management, identity services, and customer-community resources.
Pricing Models and Total Cost of Ownership (TCO)
Hexnode UEM
Hexnode offers four UEM editions – Pro, Enterprise, Ultimate, and Ultra—with published per-device pricing for the first three and request-based pricing for Ultra.
Pro – Includes mobile kiosk and application management, location tracking, Apple Business Manager, Android Enterprise, zero-touch enrollment, Samsung Knox enrollment, and two technician accounts.
Enterprise – Adds basic desktop management, Remote View, mobile OS updates, geofencing, Microsoft Entra ID, Active Directory and Google Workspace integrations, visionOS and tvOS app management, Hexnode Gateway, and three technician accounts.
Ultimate – Adds Deploy automation, basic Okta SSO, custom scripting, Windows Autopilot, advanced reporting, FileVault, Windows and macOS app management, Remote Control, and four technician accounts.
Ultra – Adds macOS and Windows patch and OS-update management, Okta Device Trust, Hexnode Access, BitLocker, advanced custom roles, custom configurations, Hexnode Genie capabilities, and five technician accounts.
- Minimum License Requirement: 15 devices for cloud deployments.
- Trial Period: Hexnode offers a 14-day fully functional trial with no credit card required.
- Support Fees: Hexnode provides free email, phone, and chat support.
SOTI MobiControl
SOTI offers MobiControl through cloud and on-premises deployment options and directs customers to its sales team for current product pricing and licensing details.
- Pricing: SOTI does not publish standard MobiControl prices on its product pages and directs customers to contact its sales team for pricing.
- Subscription Licensing: Available deployment, licensing, support, and SOTI ONE bundle options are specified through SOTI’s sales and service-selection process.
- License Alerts: Administrators can set thresholds for license usage and receive automated notifications from the console.
Analyzing Customer Support & Resources
Hexnode UEM
Hexnode provides free email, phone, and live-chat support, with regional contact options listed for customers in multiple countries.
Support Channels & AI Enhancements:
- Hexnode Genie AI: Hexnode Genie can answer product questions, help troubleshoot configuration scenarios, and generate PowerShell, Bash, shell, or Python scripts, with administrators retaining control over script review and execution.
- Email & Ticket Support: Available via support@hexnode.com and web-based ticketing forms.
- Phone Support: Toll-free numbers in the US, UK, Australia, New Zealand, and direct lines in Switzerland, India, and South Africa.
- Live Chat: Embedded directly in the admin console and website for real-time assistance.
Self-Service Resources:
- Hexnode Help Center: Extensive documentation, quickstart guides, and troubleshooting articles.
- Hexnode Academy: On-demand training videos and certification programs for admins and partners.
- Webinars & Demos: Regular sessions on new features, use cases, and best practices.
SOTI MobiControl
SOTI offers a tiered support model tightly aligned with its licensing plans. Premium, Premium Plus, Enterprise, and Enterprise Plus services include Customer Portal access, while Technical Account Managers are provided with Enterprise and Enterprise Plus services.
Support Channels:
- Customer Portal: The SOTI Customer Portal is available with Premium, Premium Plus, Enterprise, and Enterprise Plus services; Standard Support users can submit cases through SOTI’s online form.
- Phone Support: Regional support lines across North America, Europe, and APAC.
- Log a Case: Web form for submitting technical issues, with options to attach logs and device details for the engineering team.
Self-Service Resources:
- SOTI Central: SOTI Product Support provides access to MobiControl help content, product downloads, release information, and support resources.
- SOTI Pulse: SOTI Pulse is an online community where customers and partners can collaborate with product experts and access community discussions and support resources.
- Product Support Pages: Detailed help sections for MobiControl setup, licensing, and database troubleshooting.
SOTI MobiControl Alternative: Common Questions
How easy is it to migrate to a SOTI alternative?
Transitioning away from a legacy UEM can seem daunting, but Hexnode makes it frictionless. Hexnode Gateway allows IT teams to remotely migrate supported Windows and macOS devices from another management platform without a factory reset, preserving user data, applications, and settings while minimizing user interaction.
Is Hexnode a cost-effective SOTI alternative?
Hexnode publishes per-device prices for its Pro, Enterprise, and Ultimate editions and offers Ultra by quote, while SOTI directs customers to its sales team for product pricing; organizations should compare the quoted licensing, support, deployment, and add-on costs for their required configuration.
Can a SOTI alternative still manage rugged and specialized devices?
Hexnode supports rugged Android fleets through Android Enterprise, OEMConfig, ROM-based enrollment, and OEM integrations for vendors including Zebra, Honeywell, Kyocera, and Datalogic.
SOTI MobiControl supports industrial and rugged endpoints, wireless printers, RFID readers, modern desktop operating systems, and legacy Windows Mobile/CE devices, while Hexnode supports a broader documented set of operating systems that also includes Fire OS and visionOS.
For organizations prioritizing broad platform coverage, Hexnode supports Android, iOS/iPadOS, macOS, Windows, Linux, ChromeOS, Fire OS, tvOS, and visionOS, together with Hexnode Genie, Windows and macOS migration through Hexnode Gateway, and integrations spanning identity, ITSM, mobile threat defense, and compliance services.
The most effective way to understand the operational differences between the two platforms is through hands-on evaluation.
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Start Free TrialDisclaimer: This comparison is based on publicly available information as of July 2026. Features and pricing for Hexnode and SOTI MobiControl are subject to change. We recommend visiting the official websites of both companies for the most current information. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
