Hexnode releases iOS remote view feature for real-time assistance

Andrea Jones

Apr 8, 2019

2 min read

SAN FRANCISCO, April 1, 2019 ( – The emerging leader in the UEM market, Hexnode MDM has announced the release of iOS remote view – a long-awaited feature by IT technicians in the enterprises. The feature is supported by Apple devices with iOS version 11 and above. The addition of remote view feature will enable the IT support team to efficiently provide assistance and troubleshoot issues on the end devices. Hexnode is the product of Mitsogo Inc. headquartered in San Francisco, CA.

Hexnode MDM already supports remote view for Android devices and remote control for Samsung Knox devices. Since Apple does not allow remote control of the device, the feature set is limited to remote view alone. Also, unlike Android, the remote view function takes place only when the end user agrees to it.

The remote view feature is used for providing remote assistance to the end users. The support team need not physically access the device for any troubleshooting process. The device screen could be viewed directly from the Hexnode MDM portal. Also, unlike Android, the iOS remote view does not require an agent app to be installed in the device. The Hexnode MDM app is all that is needed for the feature to be enabled. For iOS 11 devices, the user has to add the screen-sharing option to the control center themselves. From iOS 12 onwards, the option to turn on remote view will be available on the Hexnode MDM app itself.

About the company: Mitsogo Inc. is a leading provider of endpoint management and security solutions. Hexnode MDM, the award-winning Unified Endpoint Management platform from Mitsogo, has been helping organizations in more than 100 countries stay agile and competitive in an increasingly mobile world. From SMBs to Fortune 500s, enterprises of all sizes have leveraged Mitsogo’s prowess in device management to drive business productivity and compliance. With both cloud and on-premise hosting options to choose from, Mitsogo’s solutions adapt to the most complex of business environments.

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Andrea Jones

Product Evangelist @ Hexnode. Writing is the only thing which, when I do it, I don't feel I should be doing something else.

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