Hexnode UEM Brings Device Events Into Jira and JSM
Hexnode UEM now integrates with Jira and Jira Service Management (JSM), enabling ticket creation directly from device-management events.
Without an integration or automation connecting device alerts to Jira, administrators may need to create tickets manually. This added another handoff between endpoint monitoring and the teams responsible for tracking and addressing the event.
With the Hexnode Jira integration, an event that meets the conditions configured in an Alert Profile automatically triggers ticket creation in the selected Jira or JSM project.
Turn Configured Device Events Into Jira Tickets
The integration lets device events flow into existing Jira workflows without requiring administrators to create each ticket manually. When a configured event occurs, Hexnode sends the specified ticket details and relevant event information to the selected Jira or JSM project.
Automation also requires visibility. Administrators need to confirm whether each ticket-creation attempt succeeded or failed, especially when operational follow-up depends on a complete handoff. Retaining these records provides an accessible trail for auditing, reporting, and troubleshooting failed attempts.
Control the Integration from Connection to Audit
Administrators securely connect Hexnode UEM to Jira or JSM using Atlassian OAuth 2.0 credentials. The destination project is then selected when configuring the corresponding ticket-creation action in an Alert Profile.
In an Alert Profile, administrators can add either Create a Jira ticket or Create a Jira Service Management ticket. When an event satisfies the configured conditions, Hexnode creates a ticket containing the specified details and relevant event information.
Operational controls support the integration throughout its lifecycle:
Sync available projects to keep project selections current.
Activate or deactivate the integration, update OAuth credentials, or remove the integration.
Filter Action History by Success or Failed to verify ticket-creation attempts.
Review the associated Alert Profile, event, and ticket ID for each record.
Select a ticket ID to open the corresponding ticket directly in Jira or JSM.
Export ticket-creation records as PDF or CSV for auditing, reporting, or troubleshooting.
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Configure the Hexnode Jira Integration in Three Steps
Connect the platform. In the Hexnode console, go to Admin > Integrations > Available Integrations and choose Jira or Jira Service Management. Enter an integration name and the Atlassian Client ID and Client Secret to configure the connection. Select the destination project when configuring the corresponding ticket-creation action in an Alert Profile.
Define the ticket trigger. Open an Alert Profile and add Create a Jira ticket or Create a Jira Service Management ticket, depending on the configured integration. Specify the event conditions that should trigger the action and provide the ticket details Hexnode should send when those conditions are met.
Verify ticket creation. Open Action History to confirm each ticket-creation attempt and check whether it shows Success or Failed.
When a device-management event meets the conditions in an Alert Profile, Hexnode sends the configured ticket details and relevant event information to the selected Jira or JSM project. The chosen ticket-creation action then creates the corresponding ticket in that project.
Each attempt remains traceable through Action History. Administrators can review the ticket ID, triggering event, associated Alert Profile, and Success or Failed creation status. They can also select the ticket ID to open the corresponding Jira or JSM ticket for follow-up.
FAQs
Can Hexnode create tickets in both Jira and Jira Service Management?
Yes. Administrators can configure Hexnode to create tickets in a selected Jira or JSM project.
What triggers automatic Jira ticket creation in Hexnode?
A device event must meet the conditions configured in an Alert Profile. Hexnode then sends the specified ticket details and relevant event information to Jira or JSM.
How is Hexnode connected to Jira or JSM?
Hexnode connects to Jira or JSM using Atlassian OAuth 2.0 credentials. Administrators select the destination project when configuring the Jira or JSM ticket-creation action in an Alert Profile.
How can administrators verify that a ticket was created?
Action History shows each attempt as Success or Failed. It also displays the ticket ID, triggering event, and associated Alert Profile.
Can Hexnode Jira ticket records be exported for audits?
Yes. Administrators can export ticket-creation records as PDF or CSV for auditing, reporting, or troubleshooting.
Connect Device Alerts to Your Jira Workflow
Configure Jira or JSM under Available Integrations, then add the appropriate ticket-creation action to an Alert Profile. Review the official Hexnode Jira integration announcement for feature details and the setup resources needed to complete the connection in your environment.
Connect Jira with Hexnode
Automate Jira and JSM ticket creation from device events with Hexnode UEM.
I’m a technical content writer at Hexnode who loves simplifying tech. I break down complex ideas, remove the fluff, and help readers clearly understand our product for what it actually is: simple, reliable, and built to solve real problems.
