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Text is an AI customer service platform with AI agent, live chat, help desk, lead capture, analytics, and omnichannel inbox. It automates support, qualifies leads, and converts customer service conversations into revenue 24/7. The platform is enterprise-ready and trusted by over 35,000 companies.

AI Agent: Trained on your knowledge base and website data, the AI agent resolves FAQs, returns, and order status end to end in multiple languages with automatic translation built in, 24/7, with a 74% resolution rate versus the 59% industry average. Your team starts the day with a cleared queue and handles only what needs a human. The AI detects purchase intent, steps in at checkout hesitation, and recommends what comes next — so fewer tickets pile up and more conversations convert.
Live Chat: Connects your site to Text’s unified inbox. See who’s online, what they’re browsing, and where they came from. Proactive triggers engage visitors before they ask, and routing rules ensure every conversation reaches the right person instantly. Your agents spend time closing, not chasing.
Copilot: An AI assistant that works alongside human agents — reply suggestions, chat summaries, and knowledge base content surfaced in real time. Agents stay in control and respond faster without sacrificing accuracy. New team members onboard in days, not weeks, and every response sounds like your best agent on their best day.
Custom Skills: Describe what you want the AI to do in plain language — qualify leads, offer discounts, route VIPs, book consultations, or more — and it executes automatically. No code, no engineering tickets. Anyone on your team can build workflows that previously required a developer. A lead qualification skill built in an afternoon runs 24/7 without supervision.
Help Desk: Automatically classifies and routes every conversation to the right agent with full context. SLA tracking, escalation workflows, and email ticketing sit alongside chat and social in one inbox. Team management with workload visibility ensures the right capacity at the right time. Complex issues move between team members without anyone starting cold.
Campaigns and Lead Generation: Proactive campaigns engage visitors based on exit intent, cart value, and time on page. Conversational forms capture and qualify leads inside the chat, even when your team is offline — no pop-ups, no redirects. Your team opens the day with a pipeline of qualified leads, every visitor who showed intent already captured and routed before anyone logs in.
Workflows and Integrations: No-code workflows connect Text to HubSpot, Shopify, Slack, Mailchimp, Webflow, WordPress, and more. When a conversation ends, HubSpot is updated, Slack is notified, and a follow-up is scheduled — automatically, before the agent moves to the next chat. Webhook support connects Text to virtually any system. Your team focuses on conversations that matter, not admin that doesn’t.
Reports: Tracks resolution rate, CSAT, response times, and agent performance — split by manual, AI-assisted, and fully automated. Revenue attribution shows what the AI sells, saves, and surfaces. Topic detection highlights what customers ask about most, so you fix what’s broken and double down on what converts.
White-Label: Agencies and resellers can deploy Text under their own brand. White-label options include brand-level data separation and multi-brand workspace support, so every client gets a fully branded experience without separate tools or accounts.
Security and Compliance: SOC 2 audited, GDPR and CCPA compliant, and PCI DSS certified. Role-based access with admin and member permissions, dedicated private server option for enterprise clients, and controls to disable persistent chat history and manage data retention. Full breakdown of audits, certifications, and data processing practices available in Text’s Trust Center.

Text, Inc. is a software company specializing in AI-driven customer service solutions. Founded in 2002, the company empowers businesses to enhance communication through products like LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Its mission is to help brands improve customer experiences by analyzing, enriching, and automating text-based interactions. Text continues to innovate for a smarter, more connected customer support future.