ServiceNow

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Asset Management
Automation Tools
IT Service Management
Security

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ServiceNow® is the AI platform for business transformation that helps organizations automate and streamline their IT and business workflows. It provides comprehensive capabilities for IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM), helping organizations improve service delivery, operational visibility and efficiency. Beyond IT, ServiceNow also supports HR, customer service and security operations, enabling businesses to enhance employee and customer experiences through automated, connected workflows.

Integrating ServiceNow with Hexnode UEM bridges the gap between endpoint management and service delivery by establishing a secure, two-way connection between the two platforms. The integration allows ServiceNow technicians to view synchronized Hexnode device information and perform critical remote actions directly from ServiceNow incidents, helping resolve endpoint issues more efficiently. Simultaneously, it enables Hexnode technicians to track ServiceNow-generated user incidents directly within the UEM console, providing a unified experience for incident tracking and endpoint management.

Bidirectional Synchronization: Enable secure two-way synchronization between Hexnode UEM and ServiceNow to ensure consistent and up-to-date exchange of device and incident information across both platforms.
Remote Device Actions from ServiceNow: Execute Hexnode UEM actions directly from ServiceNow incident records without switching platforms. Technicians can perform critical actions such as device lock, restart, wipe, password reset and application installation or uninstallation to resolve endpoint issues faster.
Device Context in ServiceNow: Access synchronized Hexnode device information within the ServiceNow AI Platform, giving technicians real-time endpoint context such as device status, assigned user and configuration details for faster and more informed troubleshooting.
Automatic Device, User and Application Synchronization: Maintain synchronized records of Hexnode-managed devices, users and applications in ServiceNow to support asset visibility and incident enrichment.
Incident Visibility in Hexnode: View and track ServiceNow-generated incidents directly from the Hexnode UEM console. Administrators can access incident details and navigate to the corresponding ServiceNow records for further investigation and resolution.
Configurable Incident Synchronization: Apply filters to control which ServiceNow incidents are synced into Hexnode based on priority, state, category or caller, ensuring only relevant incidents are imported.
Support for Multiple ServiceNow Instances: Manage and integrate multiple ServiceNow instances directly from the Hexnode UEM console. This allows administrators to connect, configure and operate across different ServiceNow environments from a single Hexnode setup, supporting organizations with segmented or multi-tenant ITSM deployments.

ServiceNow (NYSE: NOW) provides the AI platform for business transformation, helping organizations automate and orchestrate digital workflows across IT and the enterprise. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow helps enterprises connect people, processes, data and systems through a unified platform. Its solutions enable organizations to streamline operations, improve productivity, accelerate digital transformation and deliver scalable employee and customer experiences through intelligent automation and AI-driven workflows.