Noel
Rivera

Top 10 UEM Solutions for 2020

Noel Rivera

Apr 7, 2020

12 min read

Unified Endpoint Management is swiftly becoming the future of device management. Many organizations that are planning to manage thousands of endpoints are looking for a perfect, tailor-made UEM solution for them. So here is a comprehensive top ten UEM solutions list for everyone who is looking for the right UEM solution for you.

Hexnode

Recognized as a Gartner Peer Insights Customers’ Choice for Unified Endpoint Management (UEM) tools twice in 2019, Hexnode is the gold-standard in unified mobile, desktop, and workplace IoT management. What makes this solution stand out is the breadth of features and a user-first implementation. Legacy UEMs offer great features but miss out on the pragmatic design. Niche vendors focus on usability but lack prime management capabilities. Hexnode offers the best of both UEM worlds and that too at *1$ per device per month.

Hexnode works across platforms like iOS, iPadOS, macOS, tvOS, Android, Windows, Amazon FireOS and more. Zero-touch enrollment options across multiple platforms make device onboarding and user provisioning a seamless affair. Added to that, support for OEMConfig and IoT ready devices such as Apple TV gives this solution an edge over its alternatives.

Advanced device configurations, restrictions and app management capabilities of Hexnode are unparalleled. Admins can push device settings, security restrictions, apps and even in-app configurations to the targeted devices. App catalogs offer an easy way to feature store-apps and in-house apps for end-user installation. Admin can also set essential apps as mandatory apps and custom-defined for different users or device groups.

Key Positives

  • All devices have “Zero Day” support for all major OS releases and updates.
  • Hexnode’s UEM solution is highly scalable. Any enterprise, from SMBs to MNCs, can use this without a hiccup.
  • OEMConfig support opens up a new avenue for Android device management.
  • The support provided by Hexnode is quite good. It is available 24×5.
  • Hexnode UEM has a gentle learning curve that can be grasped by any personnel with minimum training.
  • Through BYOD management available in Hexnode UEM, admin can create work profile containers on personal devices owned by employees.
  • Hexnode also supports Kiosk management, which essentially unlocks the lockdown capabilities of a device.

Key Negatives

  • Lack of support for Chrome OS and Watch OS
  • Native language translation is not available

Pricing: *Starts at $1 per device per month.

Citrix Endpoint Management

Formerly known as XenMobile, Citrix’s endpoint management software was first launched in 2013. At the time of its launch, Citrix Endpoint Management had MDM and MAM capabilities. At the moment, Citrix has expanded the capabilities of the software to match the rising industry requirements. Often more than not, these capabilities are weighed down by the clunky UI and tedious app life-cycle process.

Citrix’s UEM can be used as a standalone solution but it functions better in a Citrix based infrastructure. It would fit like a glove in organizations that have already invested in Citrix virtualization technology and Citrix FileShare. For organizations that don’t have such an infrastructure should consider other alternatives before opting for Citrix.

Key Positives:

  • It is scalable and supports a large number of endpoints including IoT devices.
  • Migration from on-prem solutions is fairly smooth.
  • Supports Office 365 integration.
  • A large number of apps can be containerized which also includes Office 365 apps.

Key Negatives:

  • The GUI isn’t very user friendly.
  • The app life cycle process (especially updating) is very slow, bordering on tedious.
  • It can work as a standalone UEM but it only thrives in a Citrix based IT environment.

IBM MaaS360 with Watson.

MaaS360 with Watson is the UEM offering of IBM. It was developed under the IBM Cloud and Cognitive Sofware division. Several adjacent IBM products that deal with Mobile Threat Defense (MTD), Security Information and Event Management (SIEM) and Identity as a Service (IaaS) have been combined with this UEM solution to give a much more holistic device management experience.

Watson AI integration provides key analytics and risk assessments to the customers. These are provided in the form of highly intuitive reports. The filters present in these reports are customizable and they help in identifying and rectifying any issues present in the managed devices.

IBM also offers key Client Management Tool (CMT) functionalities, which include co-existence and migration.

IBM’s UEM offering is perfect for large scale organizations that are looking for a cloud-based UEM solution. If you are a small-scale organization, IBM MaaS360 might not be the right solution for you.

Key Positives

  • There are a lot of features that are thoughtfully implemented.
  • The extent of CMT support is admirable and is quite a useful feature for modern management.
  • The software is easy to deploy and implement.
  • The AI-based reports are a godsend.

Key Negatives

  • Support provided by IBM for this product seems to be mediocre at best.
  • The solution is buggy at times and crashes a lot.
  • The location tracking available also seems faulty at times.

MobileIron UEM

MobileIron is an established player in the device management front. They provide a highly scalable UEM solution that gives special priority to a strong security suite. MobileIron has also launched modern management features across various platforms. These features which were once pushed as separate products, now come together in the MobileIron UEM solution. It essentially bridges the gap that exists between Client Management Tools (CMTs) and Unified Endpoint Management (UEM).

But even though MobileIron is trying to shed its image as an MDM provider, people still view them as an MDM specialist. This is mainly due to the fact that their UEM solution is not as platform-centric as many other vendors out there. Customers are looking for solutions that provide exemplary functionalities across various platforms and MobileIron just doesn’t cut it in this regard.

Key Positives.

  • Though MobileIron isn’t platform-centric in their approach, they have been adding some critical features to their product to keep up with the competition.
  • MobileIron UEM provides security and authentication features to unmanaged devices which mean customers who have already invested in MobileIron UEM needn’t worry about a separate security infrastructure.

Key Negatives

  • The support provided for the product is lackluster.
  • MobileIron pushes updates separately for on-prem and cloud solutions. This results in slower or faulty updates.

Pricing: Starts at $4 per device per month.

VMWare WorkspaceONE

When it comes to the device management industry, VMWare is basically a rockstar. They have a great brand and product recognition which makes their UEM solution, WorkspaceONE, a highly sort after product. The key offering of WorkspaceONE is obviously its UEM suite, but VMWare has managed to couple the product with various complementary solutions like VMWare’s Client and application virtualization, in some tiers.

VMWare has also integrated earlier Client Management Tool offerings such as patch management to help bridge the gap between CMTs and UEMs.

WorkspaceONE is a great tool for organizations that are looking to make the switch from Client Management Tools to Unified Endpoint Management.

Key Positives:

  • Airlift is a complement product offering by VMWare for WorkspaceONE that essentially aims at simplifying CMT migration.
  • It’s very scalable and supports various endpoints from mobile devices to traditional PCs.
  • Workspace ONE offers an extensive list of features which are not comparable to the competition.

Key Negatives

  • The GUI is clunky and often confusing. Users who have no prior experience operating a UEM solution might find it daunting.
  • The list of extensive features comes with a price tag to match. The issue is that some of these features might not be useful to some customers. So, for them, Workspace ONE won’t provide bang for the buck.

Pricing: $3.78 per device per month

BlackBerry UEM

The UEM offering by BlackBerry is built upon the company’s reputation for high–security mobiles. Modern management of Windows 10 devices and macOS Sierra has been incorporated in this UEM solution.

But one of the key integrations that Blackberry has done with this solution is wearables and IoT devices management. Especially in the IoT front, with several parallel products like BlackBerry spark IoT communication platform, BlackBerry is a formidable vendor.

Blackberry is perfect for organizations looking for secure mobility, collaboration, IoT device management and modern management of traditional desktop pcs.

Key Positives

  • BlackBerry has highly secure containerization options to protect sensitive corporate data.
  • IoT device management and wearables management can be made easy with BlackBerry UEM.

Key Negatives

  • Modern device management capabilities only extend to desktop devices sporting Windows 10(or later) or macOS Sierra (or later).
  • Core Client Management Tool (CMT) functionalities like device imaging and traditional patch management are lacking.
  • GUI isn’t very user friendly.
  • The support provided for this solution is slow and lacking in many ways.

Ivanti UEM

Ivanti UEM formerly known as LANDesk Management Suite focuses on device management and mobile security. The UEM solution on offer here is a combination of both EMM and CMT capabilities. This provides a “single pane of glass” management for all endpoints in an organization. Ivanti essentially offers a full CMT solution as a part of its UEM software, one of the few vendors out there who actually do that.

As far as features go, there is actually nothing special going on with this UEM solution. License management, remote control management, inventory management, monitoring, and reporting are a few of the features on display here.

Ivanti is a good fit for organizations that are looking for a gradual shift to modern management. But then again, this solution only thrives in an Ivanti products-based environment.

Key Positives

  • Windows and Application patch updates are done fairly efficiently.
  • Remote software distribution works adequately.
  • The support team is quick, efficient and provide relevant solutions to problems.

Key Negatives

  • The software itself is complicated. It takes a long time to figure out how to do things using Ivanti UEM, especially for new users.
  • The reporting function needs to be granular. Especially when it comes to patch data reporting.

Matrix42

Matrix42’s UEM solution combines traditional client management with mobile security and endpoint management. Owing to its strong presence in the mobile security industry coupled with good brand recognition, Matrix42 has managed to earn a bit of clout in the device management industry.

Matrix42’s offering, while it excels in what it does, is nothing to write home about. It would be a good fit for an organization looking for basic UEM functionalities but doesn’t stress on automated CMT migration.

Key Positives

  • Provides IoT support for IoT ready devices such as Apple TVs and Raspbian devices.
  • The inventory and app management functionalities present are quite adequate.

Key Negatives

  • Migration from third party CMTs remains an issue. For migration, users have to use the native 42Matrix CMT solution. This results in an extra step during the migration from 3rd party CMTs.
  • The product is predominantly available in the EU market and bit in the North American market. For other parts of the world, it’s on customer request only.
  • The containerization solution that comes with 42Matrix is dependent on third-party technologies.

Microsoft

Microsoft’s Intune is offered as a core component of the Enterprise Mobility + Security Suite (EMS). This later became the foundation for Microsoft’s UEM strategy. Intune, through a two-way integration, was combined with System Center Configuration Manager(ConfigMgr) to create Microsoft Endpoint Manager. This was born out of the growing need to combine Traditional Desktop Management and Mobile Device Management.

It can be argued that Microsoft’s UEM offering isn’t as robust as the other solutions present in this list. It’s so widely used because it comes with the Office365 EMS bundle. Truth be told, it is great at managing Windows 10 devices, shocker, but if you are planning to add other platforms into the mix, might as well look elsewhere.

Key Positives

  • It’s the perfect solution for you if you are into the Microsoft 365 vision. Chances are you can get unmatched capabilities.
  • Intune provides you unmatched access over Office365 mobile apps and lets you implement granular restrictions for Data Loss Prevention.

Key Negatives

  • Organizations that have implemented identity management software like Okta might get the short end of the stick because Intune doesn’t fully integrate with them.
  • Even though the support for macOS is improving, it is still not up to par with many alternatives present on this list.

Pricing: Starts at $8.74 per user per month as part of Microsoft’s Enterprise Mobility+Security suite.

Snow Software

Snow software doesn’t provide a UEM solution as such. It is much more of an integrated approach. The MDM solution provided by Snow, Snow Device Manager, is coupled with various sets of products that provide different UEM capabilities.

By combining device management, hardware lifecycle management, and software license management, Snow Software has created quite the niche for themselves. And when it comes to CMT migration, Snow does have a migration process in place, but it is very basic when compared to its alternatives.

Key Positives

  • Snow Software provides self-service workflow, this streamlines the entire onboarding process with self-enrollment.
  • Snow software simplifies software license management.
  • Simplicity is a stand out factor for Snow software. Users have found it fairly simple to use with little to no training.

Key Negatives

  • Snow software’s offering only appeals to a niche category of users.
  • The migration tools for modern management are present, but they are very basic.
  • The support takes a bit of time to address issues regarding quality and stability.

Top Ten UEM solutions for 2020.

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Noel Rivera

Technical Blogger @ Hexnode. Existential and Curious.

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