mandatory app policy

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I’m trying a mandatory app policy to push a handful of Play Store apps, and the request is made but I get “Your administrator has not given you access to this item” on the device. I’ve approved the apps in Hexnode, what am I missing?

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  • Grace Baker


    Grace Baker



    Hey, Thanks for reaching out to us.

    The remote app installation through the mandatory app policy is supported on Android devices enrolled in the Android Enterprise program. Please confirm that your device is enrolled in Android Enterprise.
    Also please navigate to Android-> Advanced Restrictions-> Allow App Settings and check if the ‘install apps’ option is checked. This option must be enabled for the app installation to happen. Click here for more insights into restrictions for Android devices.

    Grace Baker
    Hexnode MDM