Reply To: Cannot re-enroll my device because setup asks for previous owner credentials

April WatsonApril Watson

Hey Callum, thank you for reaching out to us!

Sadly, in such cases, you must approach an Authorized Service Center to receive professional assistance to combat the issue. Please make sure to carry the necessary documents which will prove that the device belongs to you or your organization.

Hope this clears your query.

April Watson
Hexnode UEM