Reply To: Reason for device being non-compliant

AvatarHannah Pierce

Hi Taif,

Thank you for reaching out to us!

If a device does not meet the compliance criteria set by the admin, then the device will be marked as non-compliant. The compliance criteria can be set under Admin -> General Settings -> Compliance Settings as per your requirements.


Some of the reasons why your device is shown as non-compliant may be as follows:
1. If the MDM profile is removed from the device.
2. If the device has not been scanned for a number of days. The device will be shown as inactive in such cases. This can be specified under Admin -> General Settings -> Inactivity Settings.
3. If the device is not encrypted.
4. If there is no password set on the device or if the device does not meet the password criteria.
5. If the device is missing any mandatory apps or have blacklisted apps installed.
6. If the device moves out of geofence.

You can check for the compliance info by navigating to the device page -> Device Summary -> Compliance Info.

Hannah Pierce
Hexnode MDM