Reply To: 2FA login not working

#11002
AvatarChloe
Participant

hmm.. also, I don’t think there is any relation with the time zone of the device. I have technicians in different time zones and they have never had any difficulty logging in to the portal using the authenticator application.. You should try re-configuring the authenticator app, it could solve the issue. Check out this thread if it helps you in any way – https://stackoverflow.com/questions/47213035/does-the-totp-algorithm-rely-on-the-client-time-always-being-synced-correctly