Reply To: Problem accessing QR Code scanner from the device

#12394
AvatarCatherine George
Moderator
1 pt

Hey All,

Happy to be of help,

According to the current workflow of iOS (from iOS 14+), the in-built QR code scanner gets blocked while the blacklisting/whitelisting policy is applied from any MDM solution. Since basically, a multi-app kiosk policy also performs blacklisting by blocking all the apps except the specified ones. This, in turn, generates the issue with your @agneta client devices too.

Therefore, the system app – com.apple.barcodesupport.qrcode should be explicitly permitted on the devices whenever these policies are applied. You will have to modify the kiosk lockdown policy or the blacklist policy to add the Code Scanner app among the other permitted System apps. Including the Code Scanner app among the whitelisted apps or adding it to the multi-app kiosk completely eradicates the problem with the QR code scanner.

Regards,

Catherine George
Hexnode UEM