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Mar 8, 2021
12 min read
Have you ever had an experience of being left unattended while visiting a famous resort or restaurant? Well, I presume it’s a “No.” The vital factor behind the success of any resort or restaurant or anything that involves interactions with people is hospitality. It is all about how a person is being treated. We would all appreciate a friendly and generous treatment, even if it’s extended by somebody unfamiliar. The sheer sight of a person-welcoming us with a smile makes us happy, isn’t it? These positive imprints left on a person remain with them forever. This forms the basis of hospitality.
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
– Maya Angelou
The hospitality industry is, in reality, a cluster of many different sectors like food and beverages, travel and tourism, lodging, and recreation. When the pandemic arrived as an unwelcome guest, all the major industries were affected. Hospitality is indeed the people-centric one, and that made it the worst hit. Being an initiative for the people, having the potential to disrupt some of their essential needs, it is also one of the few industries that need fast recovery. As the saying goes, “Storms won’t last forever,” we can hope to witness the hospitality industry getting back on its feet, serving people full-fledged with enhanced standards in the near future.
Hotels and resorts are usually not our everyday destination. These are usually the intermediate spots we confide in during our long leisure or business trips. So, what if you arrive at a place where the staff is catering to all your needs cheerfully? I’m sure you will keep choosing it over and over again.
The firm being widespread with roots all over the world, there emerged a need for more effective management techniques. As a first step, hotel employees traveling through the US’s hotel chain were provided with phones for work purposes. The deployed devices included both Android and iOS. This created a need for a solution that supported both the OS and restricted the device to a few work-specific apps. Also, since the devices were on the field most of the time, tracking them was yet another requirement. As these were issues only an MDM could resolve, the IT Application Support Manager at Millennium hotels began exploring all the possibilities. On discovering Hexnode, the manager couldn’t resist choosing it even after trying other popular MDM solutions as it proved to be a lot simpler and easy to use. Hexnode, meeting all their needs, thus became a companion in their journey, emphasizing genuine hospitality.
Online food ordering service is something that has become popular recently. With such an initiative, customer satisfaction has increased to a great extent. People have now become the decision-makers, capable of selecting the location of their choice. So that means no more travelling all the way to your favorite hotel when you have a craving! Amazing, right?
The process of ordering food digitally was further simplified when the team at Guipli deployed android tablets to customers. These tablets had the custom application installed and used by the restaurant owners to display the digital menu and take client orders. Challenges, like the hidden elements of increased functionalities, began emerging shortly after its implementation. Thus, George Earp, the Co-Founder at Guipli, found the need to keep track of the devices and control them remotely and limit the device access levels so that the devices are prevented from mishandling. After signing up for the 30-day free trial he had no second thoughts about implementing Hexnode. Further, its rich set of functionalities made it impossible to resist. With Hexnode, all the issues they faced earlier were easily sorted out, securing their customer-friendly environment.
“I had some friends who recommended the solution so I just went for it.”
Recollects George Earp, Co-Founder at Guipli
“We use Hexnode to manage kiosks in restaurants.”
Points out Hamza Whitmore, CTO at Skyline Dynamics
We are all part of a constantly changing, busy world. Most of our lives are revolving around a pivotal factor-work. Even with changing people and changing cities, what time couldn’t steal was our affinity for stress-free zones. Don’t you have this hidden dream of spending quality time with the ones you love, in destinations away from our busy cities? I don’t think there can be any contradiction here! That’s the relevance of Parks and resorts. These are our go-to places for stress management.
Problems are inevitable segments in any new implementation, isn’t it? Such a problem here was the device management. Managing this plethora of devices began being a headache to the team. Adding to the complexity of this problem was the use of these devices by the staff for non-work-related activities and even manipulating the device settings and configurations.
With all these issues in hand, a solution efficient enough to direct access to the organization’s website along with preventing unwanted device alterations was essential to secure their registration system. Miles Burns, the digital product specialist at NRMA Parks and Resorts, began the quest for an MDM, eventually ending up in Hexnode as it could easily meet all their requirements. Thus, Hexnode became an indispensable entity in their device management journey reinstating hospitality, while securing the registration process at the same time.
“We use Hexnode to remotely update settings.”
Says Miles Burns, Digital Product Specialist, NRMA Parks, and Resorts
“We use Hexnode as a form of customer-facing in terms of completion of the terms and conditions as forms.”
Says Wanping Kwek, Assistant Venue Manager at BOUNCE Singapore