Essential features of a remote monitoring system

Lizzie Warren

Jul 6, 2023

10 min read

Remote monitoring systems play a crucial role in modern IT management and network infrastructure control. These systems enable remote management, allowing IT admins to monitor and oversee computer systems, networks, and endpoints from a centralized location.

Consider this system as a watchful guardian, keeping a vigilant eye on the vital components of your IT infrastructure. It acts as a digital bridge, connecting you to your devices regardless of their physical location. Whether you have a sprawling network spanning multiple locations, or a collection of devices scattered across different sites, RMS brings them all together, allowing you to effortlessly monitor and control them from a single command center.

Stay on top of your assets with Hexnode’s RMM solution

How does a remote monitoring system work?

Before the emergence of remote monitoring systems, the IT industry relied on manual monitoring to manage its infrastructure. IT admins would periodically check systems, conduct on-site inspections, and rely on user reports to identify issues. However, this often led to extended downtime, limited visibility into infrastructure health, inefficient resource allocation, and time-consuming troubleshooting.

On the other hand, with the introduction of remote monitoring systems, real-time monitoring, proactive maintenance, and automated alerts became possible. Remote monitoring relies on three fundamental components:

  • Connectivity for data collection: This means setting up a strong and secure system to gather data from different sources. Just like connecting roads, it creates pathways for data to flow smoothly and securely to a central system where it can be analyzed.
  • A platform for data processing and storage: This is about having a central system that can handle and store data properly. Furthermore, it involves using databases, servers, and special software to manage and work with the data effectively.
  • Mechanisms for presenting and notifying actionable data: This refers to having tools and methods to show the processed data in a way that makes sense and helps IT admins make decisions. It also includes creating easy-to-understand reports, graphs, and alerts that tell them what actions they should take based on the data.

Previously, remote monitoring services were commonly handled by managed service providers (MSPs), especially for large organizations with multiple business units. These MSPs utilize a centralized dashboard as a control center to access and monitor multiple systems belonging to their customers. Through this dashboard, MSPs also gain remote access to the customer’s IT infrastructure, enabling them to efficiently oversee and manage various aspects of the system or device.

What are MSPs?

Managed service providers (MSPs) are companies or organizations that offer a wide range of IT services and support to other businesses. Furthermore, these providers take on the responsibility of managing and maintaining their clients’ IT infrastructure and systems. Instead of businesses having to handle their IT needs in-house, they outsource these tasks to MSPs.

MSPs typically offer proactive monitoring, management, and support for various aspects of IT, including networks, servers, computers, software, and security. They may also provide services such as data backup and recovery, cloud computing solutions, cybersecurity, help desk support, and IT consulting.

However, the introduction of streamlined workflows and protocols in connectivity establishment has simplified the deployability and scalability of remote monitoring systems. As a result, businesses can now easily incorporate remote monitoring systems into their IT environment eliminating the need to outsource these tasks to MSPs.

Features of RMS: Coming back to the main picture

Remote monitoring systems enable organizations to harness the power of real-time data, facilitating enhanced decision-making, and efficient service response. Let’s see how it works in a real-life situation of an IT administrator, Alex, to see how remote monitoring systems truly make a difference.

Picture Alex’s daily routine, consumed by the task of managing the organization’s intricate network infrastructure. It was a never-ending quest to ensure everything ran smoothly and securely. However, in the midst of these challenges, a lifeline came in the form of a remote monitoring system. It became Alex’s trusted ally, providing a sense of relief and confidence. Whether you’re an IT admin or someone facing similar operational struggles, this system’s capabilities are worth exploring. So, let’s take a sneak peek into the remarkable things it offered Alex:

  • Real-time monitoring and alerts:

    • Continuous monitoring of critical parameters: These systems provide real-time monitoring of vital parameters, such as network latency, ensuring constant surveillance of system health.
    • Instant notifications and alerts for abnormal conditions: Whenever the system detects any anomalies or deviations from predefined thresholds, it promptly notifies Alex, to take immediate action and swiftly resolve any issues that arise.
  • Remote access and control:

    • Ability to access and control the system remotely: These systems offer Alex the convenience of accessing and controlling the monitored devices from any location, and hence eliminate the need for physical presence.
    • Remote configuration and troubleshooting capabilities: Alex can also remotely configure settings, update the firmware, or troubleshoot issues, saving time and resources by minimizing the need for on-site visits.
  • Report and analysis:

    • User-friendly interface for data visualization: These systems provide a user-friendly interface with intuitive dashboards and visualizations, allowing Alex to easily interpret and analyze collected data.
    • Generation of comprehensive reports for analysis and decision-making: Alex leverages detailed reports that encompass performance metrics, trends, and insights. These reports also enable informed decision-making, optimal resource allocation, and identification of areas for improvement.
  • Security and privacy:

    • Encryption and authentication measures for data security: These systems employ robust encryption and authentication protocols to ensure the security and integrity of the data being transmitted and stored.
    • Compliance with privacy regulations (e.g., GDPR, HIPAA): Remote monitoring systems also adhere to relevant privacy regulations and industry standards, safeguarding sensitive information and ensuring compliance with data protection laws.
  • Automation and remediation:

    • Identify and resolve common issues: These systems also leverage intelligent algorithms and predefined rules to automatically identify and address common issues or anomalies, reducing manual intervention and response time.
    • Minimize downtime and optimize performance: By proactively detecting and resolving issues, remote monitoring systems minimize system downtime, optimize performance, and enhance overall operational efficiency.

These features of RMS empower Alex to stay one step ahead. No one can sneakily turn their devices into a personal gaming hub without Alex noticing.

So, stay vigilant and let the remote monitoring system be watchful ally for all the Alex’s out there!

Key metrics to monitor with a remote monitoring system

A robust remote monitoring system provides real-time visibility and valuable insights. Some of the essential metrics that should be monitored with a remote monitoring system are:

  • Device info:

Monitoring device information such as hard disk capacity, memory usage, and CPU utilization helps identify potential performance bottlenecks, optimize resource allocation, and ensure efficient operation of the devices.

  • Endpoint performance and health:

Tracking metrics related to endpoint performance, such as CPU and RAM utilization, enables proactive troubleshooting and optimization. It allows you to identify underperforming devices and address issues before they impact productivity.

  • Security threats and vulnerabilities:

Monitoring security factors helps detect and mitigate potential risks, such as malware infections, unauthorized access attempts, or vulnerable software versions. By staying informed about security events, you can also implement necessary measures to safeguard your endpoints and data.

  • Application usage and licensing:

Tracking application usage and licensing provides insights into software utilization, license compliance, and potential cost optimizations. Additionally, it helps organizations understand software usage patterns, identify unused licenses, and ensure compliance with licensing agreements.

  • Endpoint compliance:

This will also ensure adherence to regulatory requirements and internal policies. It helps identify any non-compliant endpoints, allowing IT admins to take corrective actions and maintain a secure and compliant IT environment.

  • Patch management:

This helps to ensure that endpoints are up to date with the latest security patches and software updates. Moreover, it reduces vulnerabilities and minimizes the risk of exploitation by known threats.

  • Network connectivity:

Monitoring network connectivity helps to identify network outages, latency issues, or bottlenecks that may affect device performance or user experience. It also enables prompt troubleshooting and optimization of network infrastructure.

  • Improper shutdown events:

Tracking improper shutdown events provides insights into unexpected system shutdowns or crashes. Furthermore, this helps identify potential hardware or software issues that require attention to maintain system stability.

RMM vs MDM: Which one should you choose and why?

Best practices for implementing a remote monitoring system

Implementing a remote monitoring system involves following best practices to maximize its effectiveness and ensure seamless operations. Here are some key considerations:

  • Selecting a reliable remote monitoring platform/provider:

Choose a reputable and trusted RMS platform or provider that aligns with your organization’s specific needs and requirements. Moreover, look for a solution that offers robust features, scalability, data security measures, and excellent customer support.

  • Ensuring proper installation and configuration:

Proper installation and configuration of the RMS are crucial for optimal performance. Follow the guidelines and recommendations provided by the MSP to ensure accurate setup. Configure thresholds, alerts, and notifications according to your specific monitoring objectives.

  • Regular maintenance and monitoring system optimization:

Continuously monitor the performance and health of the RMS itself. Regularly update the system with the latest patches and software upgrades provided by the vendor to ensure it remains secure and up to date. Optimize the system’s settings and configurations as needed to enhance its efficiency and accuracy.

  • Identifying key metrics to track:

Define the key metrics that are critical for your organization’s operations and objectives. Identify the performance indicators, thresholds, and alerts that will provide meaningful insights and help IT admins to make informed decisions. Consider factors such as system availability, response times, resource utilization, and specific parameters relevant to your industry or use case.

By following these best practices, you can ensure the successful implementation of your remote monitoring system. It will enable you to monitor your infrastructure effectively, optimize performance, detect issues proactively, and make data-driven decisions that contribute to the overall efficiency and success of your organization.

How Hexnode MDM can help your enterprise with remote work

Remote monitoring using UEM solution

Amid the rise of remote work, having a Unified Endpoint Management (UEM) solution is crucial for efficiently monitoring remote activities. It simplifies the management of dispersed endpoints, ensuring smooth operations and increased productivity. It also offers centralized management, real-time monitoring, and issue detection for all endpoints, regardless of their location.

With enhanced security measures and compliance enforcement, a UEM solution safeguards endpoints against cyber threats. It  ensures that the endpoints are up-to-date and protected. Additionally, it provides efficient user support, help desk operations, and scalability to adapt to organizational growth. If you want to get the lowdown on the top 10 RMM solutions for your organization, then check out this blog!

Featured resource

Hexnode UEM Remote Device Management Datasheet

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As we conclude, it becomes evident that remote monitoring systems play a crucial role in modern IT management. They enable remote management, allowing IT admins like Alex to oversee and monitor their computer systems, networks, and endpoints from a single, centralized location.

Imagine the convenience of overseeing your IT infrastructure from the comfort of your desk. No more running around, checking each device or dealing with unexpected issues. It’s all at your fingertips, easily manageable and controllable. So, why the wait? Embrace the power of remote monitoring and experience the peace of mind it brings. Happy monitoring folks! 👋🏻

Lizzie Warren

A lil clumsy and a whole lot smiley, I'll bump into you with a smile...

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