Explainedback-iconApple Device Managementback-iconHow to restore a managed iPad or iPhone

How to restore a managed iPad or iPhone

iPhone and iPads have ballooned in popularity in recent times and a number of enterprises are switching to iOS devices for longevity and reliability. Managing the fleet of these devices requires a reliable UEM like Hexnode. Although oftentimes it happened that a corporate device that was enrolled into the UEM is not restored before it is made non-compliant. This is often the problem people face when they buy used devices. In such a case how do we reset the iPhone?

How to check if your iPhone is being supervised?

If you have the iPhone or iPad in question. Turn the device on and go to

  1. Settings
  2. Click on “General”
  3. Navigate to “About”.

If your device is managed, then we can see it in the About menu. Furthermore, you can also see the administrator who is managing your phone.

How to reset your iPhone or iPad?

Wipe Command:

When a device is being axed from the enterprise, the device is wiped/restored from the UEM/MDM portal. This feature restores the device to its initial state, and as the name suggests, it wipes everything on the device. So, it is suggested to back up all the files on the device before this action is executed. Further, the device is also unenrolled from the UEM portal

Restoring using Apple configurator:

If you are an unsuspecting customer who has just bought a used iPhone for a steal, only to find that the device is managed. Well, don’t worry because this is a totally fixable problem. We know how Apple likes to keep everything tightly knit in their ecosystem, so you’ll need a mac device installed with an Apple Configurator.
Step 1: Connect the iPhone/iPad to the Mac device.

Step 2: Open the Apple Configurator, to find the iPhone/iPad shown up in the configurator app

Step 3: Right-click on the device and select restore.

Restoring using iTunes:

Step 1: Open iTunes on your mac device

Step 2: Click on the mobile icon in the top left corner

Step 3: Click on the restore iPhone to finish off the process.