{"id":24655,"date":"2018-08-09T12:59:12","date_gmt":"2018-08-09T12:59:12","guid":{"rendered":"https:\/\/www.hexnode.com\/mobile-device-management\/help\/?post_type=ht_kb&#038;p=7040"},"modified":"2026-02-19T03:27:10","modified_gmt":"2026-02-19T03:27:10","slug":"lock-a-device-using-hexnode-mdm","status":"publish","type":"post","link":"https:\/\/www.hexnode.com\/mobile-device-management\/help\/lock-a-device-using-hexnode-mdm\/","title":{"rendered":"How to remotely Lock a Device"},"content":{"rendered":"<p>The Lock Device remote action is a critical security feature in Hexnode UEM that immediately secures lost or stolen endpoints by triggering a screen lock, preventing unauthorized access to sensitive organizational data.<\/p>\n<h2><strong>What is a Remote Device Lock?<\/strong><\/h2>\n<p>Remote locking allows IT administrators to safeguard managed devices by forcing them into a locked state. This ensures that only authorized users with the correct credentials can regain access to the operating system and stored files.<\/p>\n<ul>\n<li><strong>Supported Platforms<\/strong>: Android, iOS, macOS, Windows, and Linux.<\/li>\n<li><strong>Core Function<\/strong>: Triggers an instantaneous session lock or device restart (macOS) to block unauthorized usage.<\/li>\n<li><strong>Recovery Assistance<\/strong>: On Android and iOS, administrators can display a custom recovery message and phone number on the lock screen to assist finders in returning the device.<\/li>\n<\/ul>\n<h2><strong>Prerequisites and Critical Constraints<\/strong><\/h2>\n<p>Before executing a remote lock, administrators must be aware of platform-specific requirements and potential risks, particularly regarding macOS Silicon.<\/p>\n<table>\n<tbody>\n<tr>\n<th>Platform<\/th>\n<th>Prerequisite \/ Constraint<\/th>\n<\/tr>\n<tr>\n<td><strong>Windows<\/strong><\/td>\n<td>The device <strong>must<\/strong> have a password set; otherwise, the lock action will fail with an error.<\/td>\n<\/tr>\n<tr>\n<td><strong>iOS<\/strong><\/td>\n<td>A passcode should be pre-configured on the device to display custom lock screen messages.<\/td>\n<\/tr>\n<tr>\n<td><strong>macOS (Intel)<\/strong><\/td>\n<td>Requires a 6-digit <strong>System Lock PIN<\/strong> configured in the portal during the action.<\/td>\n<\/tr>\n<tr>\n<td><strong>macOS (Silicon)<\/strong><\/td>\n<td><strong>Critical<\/strong>: If a password policy with &#8220;Change password at next login&#8221; is active, the admin password will not unlock the device. It may require a wipe or disenrollment.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>Method 1: Initiating a Remote Lock<\/strong><\/h2>\n<p>Administrators can initiate a lock for single or multiple devices directly from the device inventory list.<\/p>\n<ol>\n<li>Log in to the <strong>Hexnode UEM portal<\/strong>.<\/li>\n<li>Navigate to the <strong>Manage<\/strong> tab.<\/li>\n<li>Select the checkbox for the target device(s).<\/li>\n<li>Navigate to <strong>Actions > Security<\/strong> and select <strong>Lock Device<\/strong>.<\/li>\n<li>(Optional) For <strong>iOS\/Android<\/strong>: Provide a custom message and phone number.<\/li>\n<li>(Required) For <strong>macOS<\/strong>: Specify a 6-digit <strong>System Lock PIN<\/strong>.<\/li>\n<li>Click <strong>Continue<\/strong>.<\/li>\n<\/ol>\n<p><iframe loading=\"lazy\" width=\"727\" height=\"376\" allowfullscreen=\"\" src=\"https:\/\/cdn.hexnode.com\/mobile-device-management\/help\/wp-content\/uploads\/2020\/04\/Lock-Device.mp4\"><\/iframe> <\/p>\n<h2><strong>Method 2: Enforcing Password Policies and Auto-Lock<\/strong><\/h2>\n<p>To ensure devices lock automatically during inactivity or maintain high-security standards, administrators should deploy a <strong>Passcode\/Password<\/strong> policy.<\/p>\n<h3><strong>A. Creating a Password Policy<\/strong><\/h3>\n<ol>\n<li>Navigate to <strong>Policies > New Policy<\/strong>.<\/li>\n<li>Select the relevant platform (iOS\/Android\/Windows\/Linux\/macOS).<\/li>\n<li>Select <strong>Passcode<\/strong> or <strong>Password<\/strong> and configure the requirements (complexity, length).<\/li>\n<li>Navigate to <strong>Policy Targets<\/strong> and click <strong>+Add Devices<\/strong> to associate the policy.<\/li>\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/cdn.hexnode.com\/mobile-device-management\/help\/wp-content\/uploads\/2021\/04\/Remotely-lock-devices-after-enforcing-password-policy-for-Android-devices.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" title=\"Remotely lock devices after enforcing password policy for Android devices\" src=\"https:\/\/cdn.hexnode.com\/mobile-device-management\/help\/wp-content\/uploads\/2021\/04\/Remotely-lock-devices-after-enforcing-password-policy-for-Android-devices.png\" alt=\"Remotely lock devices after enforcing password policy for Android devices via MDM\" width=\"50%\" height=\"auto\" class=\"size-full wp-image-771\"><\/p>\n<h3><strong>B. Configuring Auto-Lock Intervals<\/strong><\/h3>\n<p>The device will automatically lock after being idle for the specified duration.<\/p>\n<table>\n<tbody>\n<tr>\n<th>Platform<\/th>\n<th>Navigation Path<\/th>\n<th>Available Intervals<\/th>\n<\/tr>\n<tr>\n<td><strong>iOS<\/strong><\/td>\n<td>Passcode > Auto lock<\/td>\n<td>1, 2, 3, 4, 5, 10, or 15 mins (or Never).<\/td>\n<\/tr>\n<tr>\n<td><strong>Android<\/strong><\/td>\n<td>Device Password > Auto lock after<\/td>\n<td>1, 2, 3, 4, 5, 10, or 15 mins (or Never).<\/td>\n<\/tr>\n<tr>\n<td><strong>Windows<\/strong><\/td>\n<td>Password > Auto lock<\/td>\n<td>0-99 minutes.<\/td>\n<\/tr>\n<tr>\n<td><strong>macOS<\/strong><\/td>\n<td>Passcode > Auto lock<\/td>\n<td>1, 2, 3, 4, 5, 10, or 15 mins (or Never).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>What Happens at the Device End?<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<th>Platform<\/th>\n<th>Behavior Upon Remote Lock<\/th>\n<\/tr>\n<tr>\n<td><strong>iOS \/ Android<\/strong><\/td>\n<td>The screen locks immediately. Correct passcode\/password is required to unlock.<\/td>\n<\/tr>\n<tr>\n<td><strong>Windows \/ Linux<\/strong><\/td>\n<td>The session locks immediately. The user must provide the correct password to resume.<\/td>\n<\/tr>\n<tr>\n<td><strong>macOS<\/strong><\/td>\n<td>The device <strong>restarts<\/strong> and prompts for the <strong>System Lock PIN<\/strong> (not the Mac passcode) before allowing login.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>Troubleshooting<\/strong><\/h2>\n<h3><strong>The Remote Lock Action Fails on a Windows Device<\/strong><\/h3>\n<ul>\n<li><strong>The Problem<\/strong>: An administrator attempts to lock a Windows PC via the Manage tab, but the action fails and displays an error message in the portal.<\/li>\n<li><strong>The Solution<\/strong>: Ensure the Windows device has a <strong>set password<\/strong>. Hexnode cannot remotely lock a Windows device that does not currently have a password configured.<\/li>\n<\/ul>\n<h3><strong>Admin Credentials Fail to Unlock a Silicon Mac<\/strong><\/h3>\n<ul>\n<li><strong>The Problem<\/strong>: On a Mac with an Apple Silicon chip (M1\/M2\/M3), the administrator password is rejected after a remote lock.<\/li>\n<li><strong>The Solution<\/strong>: This occurs if a password policy with the <strong>&#8220;Change password at next login&#8221;<\/strong> option was enabled when the lock was initiated. In this specific scenario, the device must be <strong>wiped or disenrolled<\/strong> to allow a user to log back in.<\/li>\n<\/ul>\n<h2><strong>Frequently Asked Questions (FAQ)<\/strong><\/h2>\n<h3><strong>What is a System Lock PIN for macOS?<\/strong><\/h3>\n<p>The <strong>System Lock PIN<\/strong> is a 6-digit code configured by the administrator in the Hexnode portal during the lock action. It is separate from the user&#8217;s Mac passcode and is required to unlock the device after the mandatory restart.<\/p>\n<h3><strong>Can custom messages be displayed on Windows or Linux?<\/strong><\/h3>\n<p>No. The ability to display a custom recovery message and phone number on the lock screen is strictly supported on <strong>Android and iOS<\/strong> devices.<\/p>\n<h3><strong>What happens if the wrong System Lock PIN is entered on a Mac?<\/strong><\/h3>\n<p>Repeatedly entering the wrong PIN on a macOS device will trigger an indefinite lock state, a security measure implemented by Apple to prevent data theft.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Locking a device is a part of the security provided by Hexnode MDM. The features on a locked device can be&#8230;<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65,229],"tags":[],"class_list":["post-24655","post","type-post","status-publish","format-standard","hentry","category-admin-actions","category-remote-actions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to remotely Lock a Device - Hexnode Help Center<\/title>\n<meta name=\"description\" content=\"Remotely lock a device using Hexnode MDM to prevent the misuse of devices if they get lost or stolen. 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