# Troubleshoot MDM profile issues on iOS devices

 1. Description: The device has lost connection with the Hexnode UEM portal, and none of the policies or remote actions are successful, resulting in failures.
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### Reason:

This issue might be due to a problem with the profile, which may not be communicating with the Hexnode UEM server.

### Solution:

Users can re-establish the connection by re-installing the profile directly from the device. To do this, follow these steps:

1. Open the Hexnode UEM app.
2. Click on the triple bar symbol at the top-right corner.
3. Select **Re-install MDM profile** under **Other**. This action will initiate the download of the profile using Safari, ensuring that all configurations and policies remain intact.
4. Once the download is complete, go to **Settings > General > VPN & Device Management**.
5. Select the downloaded profile and re-install it.

This should resolve the communication issue.

[![MDM profile can be reinstalled from the Hexnode UEM app to resolve MDM profile issues on iOS devices](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2024/05/Re-install-MDM-Profile-option-in-Hexnode-UEM-app-for-resolving-MDM-profile-issues-on-iOS-devices.png "Re-install MDM Profile option in Hexnode UEM app for resolving MDM profile issues on iOS devices")](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2024/05/Re-install-MDM-Profile-option-in-Hexnode-UEM-app-for-resolving-MDM-profile-issues-on-iOS-devices.png)