# Troubleshoot common app installation issues – Android Enterprise

App deployment is seamless and easier on devices enrolled in the [Android Enterprise program](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-organization-in-android-enterprise-using-hexnode-mdm/). However, due to various reasons, the app installation initiated from the Hexnode MDM portal might fail. This troubleshooting doc helps resolve the issues with app installation on Android Enterprise devices.

1. Installation of Play Store apps failed
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The **Install Application** action is executed on the device for a particular *Play Store* app, but the app is not installed. The **Action History** tab of the device shows **Failed** status for the given activity with the description “Please Open Play store”. Even after the action is initiated from the portal for a long time, the app installation is unsuccessful.

### Probable reason: 

Google *Play Services* is suppressed or is outdated.

Google  *Play Services* is required to install and update apps from Play Store. App installation might not work as expected if *Play Services* is not installed/updated on the device.

### Solutions: 

Remotely launch the *Play Store* app using the [Remote App Launch](https://www.hexnode.com/mobile-device-management/help/how-to-remotely-launch-app-on-your-android-devices/) action from the Hexnode portal. The *Play Store* and *Play Services* get updated automatically, and the action will re-initiate to push the app to the device.

![Remotely launch the Play Store app using Remote App Launch Action in Hexnode](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2021/11/Remote-App-Launch.png)

#### Alternate solutions that can be performed from the device: 

1. Sometimes, the app installation will still be delayed on Android Enterprise – Profile Owner devices. In that case, open the *Play Store* app from the devices and check the ***Library*** section to verify if app installation has reached there. If the given application is not listed in the *Library* section, you will have to recreate the work account. Before recreating the work account, delete the existing work account from the device by navigating to ***Settings > Accounts > Work***. Then, initiate work account creation for the device from the Hexnode MDM portal.
    
    
    - Navigate to the **Manage > Devices**.
    - Choose the device.
    - On the **Device Details** page, move to **Device Summary > Enrollment details > Work Account Creation status**.
    - You can directly initiate the work account creation by clicking on the retry button.
    
    The Play Store and Play Services will be automatically updated after the work account is created.
2. Clear the app data and cache for the Play Store application from the device settings. Navigate to **Settings > Apps > Google Play Store > Storage > Clear data**. In the case of Android Enterprise – Profile Owner, choose the Play Store app from the Work Profile section under the device settings page.

2. Pushing Managed Google apps raises an error message 
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While pushing apps from Managed Google Play, an error message,” The admin of the enterprise has not accepted the Managed Google Play Terms of Service, the admin can visit play.google.com/work to accept them.” appears in action history.

### Possible Cause: 

This message appears because the admin has not accepted the terms of service of Managed Google Play. If the admin has not accepted the terms of service, they will not be able to install apps from Managed Google Play.

### Solution: 

Accept the terms of service of Managed Google Play to access it. To accept the Managed Google Play agreement,

1. Login to [Managed Google Play](https://play.google.com/work) with the administrator credentials.
2. Read and accept the agreement give on the [page](https://play.google.com/work/termsofservice).

![Google Play agreement](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2021/07/Managed-Google-Play-agreement.png "Managed Google Play agreement")[](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2021/07/Managed-Google-Play-agreement.png)