# Remove offline devices stuck in disenrollment pending state

Executive Summary
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Devices must communicate with Hexnode UEM to complete the standard disenrollment workflow. If a device is powered off, damaged, disconnected from the internet, or otherwise unable to receive commands, selecting **Disenroll Device** can leave the device pending disenrollment. Devices in this state can be cleared from the Hexnode portal from the **Disenrollment Pending Devices** report. Marking the device as disenrolled removes the pending record from Hexnode UEM and makes the device slot available for enrolling another device.

When to use Mark as Disenrolled
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Use **Mark as Disenrolled** when all of the following conditions apply:

- The device has already been selected for disenrollment using **Disenroll Device**.
- The device is offline, unresponsive, damaged, or otherwise unable to communicate with Hexnode UEM.
- The device appears under **Reports → Device → Disenrollment Pending Devices**.
- The device record must be cleared so the device slot can be reused.

**Note:** This action is intended for devices that cannot complete the normal disenrollment command because they are not communicating with Hexnode UEM.

Remove offline devices from Disenrollment Pending Devices
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1. Navigate to **Reports → Device → Disenrollment Pending Devices**.
2. Select the devices that must be removed from the disenrollment pending list.
3. Click **Mark as Disenrolled**.

After the devices are marked as disenrolled, they are removed from the pending disenrollment state and the corresponding device slots can be used for new enrollments.

Important notes
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- **Disenroll Device** requires the device to receive the command from Hexnode UEM. Offline or dead devices may not complete this step automatically.
- **Mark as Disenrolled** is used from the report view after the device is already listed under **Disenrollment Pending Devices**.
- Only select devices that are confirmed to be no longer manageable or unable to complete disenrollment through normal device communication.