Remotely View and Control Android Devices from a PC

Remote Control and Remote View are functionalities baked into the Hexnode UEM. These features assist an admin in remotely troubleshooting Android devices without having physical access to them. The “Remote View” feature lets an admin monitor the screen of an Android device in real time. The “Remote Control” feature lets an admin take real-time control of the enrolled Android machines and perform required actions securely without relying on the end-users.

Configure Remote Control & Remote View Settings in Hexnode

Administrators can remotely set restrictions on the Hexnode UEM console to enable or block secure remote view services on the devices.

1. Log in to the Hexnode UEM console.
2. Navigate to Admin > General Settings.
3. Under Remote View & Control Settings, you can find the following options.
   • Enable Remote View: Select this option to enable Remote View on Android devices.
   • Enable Remote Control: Select this option to enable Remote Control on Android 5.1+ devices.
   • Prompt user to install Remote View app while in kiosk mode (Android): Select this option to prompt the end-user to install the Remote View app even while the device is in kiosk mode.
4. Click Save to enforce the settings.

Installing the Hexnode Assist/Hexnode MDM Remote View app

Remotely View Android Devices from a PC

Follow the steps below to remotely view your Android device’s screen using the Hexnode UEM console on your PC.

1. Log in to your Hexnode UEM console.
2. Navigate to Manage > Devices.
3. Identify and select the appropriate device from the list of enrolled devices.
4. On the Remote View panel, click “Start Session”. A remote view window will display the device’s screen on your PC.
5. Click “Stop” to end the session. Click “Restart” to close the current session and start a fresh one. Click on the Maximize button to fit the remote view session to your screen.

Remotely Control Android Devices from a PC

The admin can remotely view and control Samsung Knox devices directly from the Hexnode portal. However, to enable the remote control feature on Android devices, you need to enable Accessibility Service for the Hexnode Assist App.

1. Open the Hexnode Assist app.
2. Enable the Accessibility Service option. The option will appear only if a remote view session has already been initiated in the portal.



3. It will redirect you to the device’s Accessibility settings page. Go to Installed services > Hexnode Assist, and toggle the Off button. This step may defer depending on the device models.
4. A prompt appears requesting permission. Click Allow to grant permission.

It will activate the remote control service on the devices.

Now, follow the steps below to remotely view and control your Android device’s screen using the Hexnode UEM console on your PC.

1. Log in to your Hexnode UEM console.
2. Navigate to Manage > Devices.
3. Identify and select the appropriate device from the list of enrolled devices.
4. On the Remote View panel, click “Start Session”. A remote view window will display the device’s screen on your PC.
5. You can use your mouse clicks to simulate screen taps. You can use the home, back and recent buttons to navigate between apps. In this way, the admin can obtain complete control over devices and issues can be fixed remotely.
6. Click “Stop” to end the session. Click “Restart” to close the current session and start a fresh one. Click on the Maximize button to fit the remote view session to your screen.

Adjust the Remote View Video Quality

With Hexnode, you can adjust the remote view video quality for Android devices.

1. On your Hexnode UEM portal, head on to Manage > Devices.
2. Identify and select the appropriate device from the list of enrolled devices and start a remote view session.
3. You can adjust the remote view video quality by clicking on the gear icon under the ‘Remote View’ section on the Device Summary page.

You can choose among the following available resolutions:

• Low
• Medium
• High
• Advanced
  • 180p
  • 240p
  • 360p
  • 480p
  • 720p
  • 1080p

Click on the rotate button to get the “Remote View” screen to the desired orientation.