# Remote Cast in Hexnode UEM: View, Control, and Troubleshoot Devices Remotely At a Glance ----------- In modern endpoint management, Remote Cast functionality serves as a vital diagnostic lifeline between IT administrators and a globally distributed workforce. Rather than attempting to troubleshoot blind, administrators can instantly bridge the geographical gap to view or interact with device screens in real-time. It is crucial to distinguish between the two primary models: **Remote View** (a real-time, read-only screen broadcast where the administrator guides the user) and **Remote Control** (interactive control where the administrator directly navigates the endpoint’s interface, clicks elements, and executes commands). Hexnode UEM provides highly secure, encrypted administrative sessions across both paradigms, empowering support teams to troubleshoot, maintain, and configure devices instantly without requiring physical handling of the endpoint. Cross-Platform Remote Capabilities Matrix ----------------------------------------- Hexnode’s remote architecture adapts to the strict API boundaries and security frameworks of each native operating system. The following matrix details the exact remote capabilities achievable across your unified fleet. Platform (OS)Supported ModeInteraction Model**Android**[Remote View & Control](https://www.hexnode.com/mobile-device-management/help/remotely-control-android-devices-from-pc-using-hexnode-mdm/)Attended & [Unattended](https://www.hexnode.com/mobile-device-management/help/android-unattended-remote-access-settings/)**Windows**[Remote View & Control](https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-windows-10-devices/)Attended & [Unattended](https://www.hexnode.com/mobile-device-management/help/allow-unattended-access-to-remotely-view-and-control-devices-with-hexnode-uem/)**macOS**[Remote View & Control](https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-macos-devices/)Attended & [Unattended](https://www.hexnode.com/mobile-device-management/help/unattended-mac-remote-access/)**iOS / iPadOS**[Remote View only](https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-ios-devices-using-hexnode-mdm/)Attended**Linux**[Remote View & Control](https://www.hexnode.com/mobile-device-management/help/enable-remote-view-on-linux-devices-from-hexnode-uem/)Attended**ChromeOS**[Remote View & Control](https://www.hexnode.com/mobile-device-management/help/access-chromeos-devices-remotely/)AttendedEnterprise Use Cases & Deployment Topologies ------------------------------------------------ Remote Cast capabilities are critical across several distinct operational environments: - **Frontline and Kiosk Maintenance:** Purpose-built, locked-down Android and Windows kiosks often reside in high-traffic public spaces (like retail point-of-sale terminals or digital signage). Remote Control allows administrators to seamlessly update background applications or clear cache errors without unlocking the kiosk UI or dispatching a technician. - **Unattended Infrastructure Support:** Accessing dedicated logistics hardware—such as rugged Android scanners resting on warehouse charging docks—or troubleshooting remote Mac/Windows workstations out-of-hours ensures that system maintenance never disrupts employee productivity. - **Distributed Workforce Helpdesk:** When a remote employee experiences a proprietary application crash on their corporate iPhone or Windows laptop, the Helpdesk can initiate an immediate, attended Remote View session to witness the exact error state in real-time, drastically reducing ticket resolution time. Attended vs. Unattended Remote Access Architectures --------------------------------------------------- Understanding the security workflow for remote access is critical for compliance and user privacy. - **Attended Access:** Designed for scenarios where the device is actively in use, this model strictly enforces user privacy. Before a session begins, the endpoint requires explicit user consent, such as clicking “Accept” on a Windows/macOS prompt, authorizing an Android runtime permission popup, or manually starting a broadcast from the native Apple screen recording interface. - **Unattended Access:** Designed for headless devices or out-of-hours support, this model eliminates the need for user presence. By directly deploying the specific Unattended Remote Access policy and the Hexnode Remote Assist app to Windows, macOS, and Android devices, IT teams bypass the requirement for a user-side prompt. This grants administrators instant, silent access to the endpoint. Cross-Platform Step-by-Step Configuration Workflows --------------------------------------------------- **Global Prerequisite:** Before initiating sessions on any platform, ensure that *Enable Remote View* and *Enable Remote Control* are checked globally under **Admin > [General Settings](https://www.hexnode.com/mobile-device-management/help/mdm-settings/) > Remote View & Control Settings**. [![Screenshot of the Hexnode UEM console showing the Remote View & Control Settings section under General Settings within the Admin tab. The interface highlights the global checkboxes for Enable Remote View and Enable Remote Control, which must be activated before initiating a remote cast session on any platform.](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/Enable-Remote-View-and-Control-settings-for-remote-cast-in-Hexnode-UEM.png "Enable Remote View and Control settings for remote cast in Hexnode UEM")](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/Enable-Remote-View-and-Control-settings-for-remote-cast-in-Hexnode-UEM.png) To initiate a session, log into the Hexnode UEM portal and navigate to **Manage > Devices**. Select the target device to open its Device Summary page, navigate to the **Remote View/Control** (or **Remote Access**) sub-tab, and proceed based on the OS: [![Screenshot of the Hexnode UEM console displaying the Device Summary page for a target device accessed from the Devices list under the Manage tab. The Remote View/Control sub-tab is selected, highlighting the Start Session button used to initiate a remote cast.](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/Initiate-a-remote-cast-session-from-the-Remote-View-or-Control-tab-in-the-Device-Summary.png "Initiate a remote cast session from the Remote View or Control tab in the Device Summary")](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/Initiate-a-remote-cast-session-from-the-Remote-View-or-Control-tab-in-the-Device-Summary.png) ### Configuring Remote Access for Android Devices Ensure the Hexnode Remote Assist app is installed on the target device. - **For Attended Access:** You do not need to configure a policy. Simply click **Start Session** from the Device Summary page. The device will prompt the user to grant the necessary Screen Capture and Accessibility permissions. - **For Unattended Access:** Navigate to **Policies > Android > Troubleshooting > Remote Access Management** and click **Configure**. Check the box to *Silently enable remote viewing of the device screen* and associate the policy with your target devices. On the device end, the Hexnode MDM app will display a prompt to enable Accessibility settings. Once the user enables this permission initially, administrators can initiate unattended remote access without any further end-user intervention. ### Configuring Remote Access for Apple Devices (macOS & iOS/iPadOS) - **macOS:** Ensure the Hexnode Remote Assist app is installed. - **For Attended Access:** The user must manually grant remote session permissions from **System Settings > Privacy & Security > Screen & System Audio Recording** (and Accessibility for control). Click **Start Session** from the Device Summary to prompt the user. - **For Unattended Access:** Configure the Remote Access policy via **Policies > New Policy > macOS > Troubleshooting > Remote Access** and select **Enable unattended remote access**. When initiating the session from the Device Summary page, click **Start Session**, check the *Initiate session without user interaction* option, and click **Start**. - **iOS/iPadOS:** To initiate, go to the Device Summary page and click **Start Session**. On the device, instruct the user to open the Hexnode UEM app and select **Remote view** from the bottom navigation bar. Tap **Start Remote**, then from the screen broadcast pop-up, select the **Hexnode UEM app** icon and tap **Start broadcast**. ### Configuring Remote Access for Windows and Linux Endpoints - **Windows:** Ensure the Hexnode Remote Assist app is installed. For Unattended Access, configure a policy under **Policies > Windows > Troubleshooting > Remote Access** by selecting **Enable unattended remote access**. To initiate, navigate to the Device Summary page, click **Start Session** under Remote View, check the *Initiate session without user interaction* box, and click **Start**. (For attended access, simply leave this box unchecked). - **Linux:** Navigate to the specific Device Summary page, open the **Remote View/Control** sub-tab, and click **Start Session**. The user must accept the prompt on the device to begin sharing. ### Configuring Remote Access for ChromeOS Devices - **Standard Remote Access:** Go to the Device Summary page and click **Start Session** under Remote Access. The admin is redirected to Google Remote Desktop and must sign in using a managed Google account. The device user must click **Share** on the prompt. - **Managed Guest Sessions:** For terminal access during guest sessions, configure **Policies > ChromeOS > Managed Guest Session > Remote Access**. Here, admins can define specific **Firewall traversal** rules (STUN) and **UDP port range** settings. Note that this policy requires Chrome Remote Desktop software to be available on both the client and host devices. Integrated Peripheral Tooling: Advanced Android File Explorer ------------------------------------------------------------- Hexnode elevates standard remote troubleshooting by providing advanced operational tooling directly from the console. Rather than requiring an active screen-sharing session to manage files, a dedicated **[File Explorer](https://www.hexnode.com/mobile-device-management/help/how-to-move-copy-or-delete-files-and-folders-on-android-devices-using-file-explorer-in-hexnode-mdm/)** sub-tab is available directly within the Android device’s Device Summary page (alongside the standard Remote View/Control sub-tab). [![Screenshot of the Hexnode UEM console showing the Device Summary page for an Android device. The interface highlights the dedicated File Explorer sub-tab, which provides advanced operational tooling for file management directly from the console without requiring an active screen-sharing or remote cast session.](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/File-Explorer-sub-tab-in-the-Device-Summary-page-alongside-remote-cast-options.png "File Explorer sub-tab in the Device Summary page alongside remote cast options")](https://cdn.hexnode.com/mobile-device-management/help/wp-content/uploads/2026/06/File-Explorer-sub-tab-in-the-Device-Summary-page-alongside-remote-cast-options.png) This tool acts as a direct, over-the-air bridge to the device’s internal storage and SD card file system. Administrators can remotely browse device directories and perform a full suite of file management actions: - **Transfer Files:** Securely *Upload* new application packages (APKs) or configuration files directly to the endpoint, or *Download* crucial crash logs and system files back to the administrator’s local machine. - **Organize and Modify:** Use the action menu to *Create* new folders, *Rename* files, or permanently *Delete* corrupt data. - **Move and Copy:** Seamlessly select individual or multiple files to *Move* or *Copy* across different directories within the device. Crucially, these operations execute completely in the background, allowing the administrator to repair the file system or push necessary configurations without disrupting the live user interface or halting the employee’s active workflow. Administrative Multi-Endpoint Support Management ------------------------------------------------ During widespread application outages or system updates, helpdesk efficiency is paramount. Hexnode features a specialized architecture designed to support **Multi-Endpoint Sessions**. Instead of being restricted to a single rigid session, a single support technician can initiate concurrent remote view or control sessions across multiple different devices. These active sessions are managed in distinct tabs or windows directly from the Hexnode technician portal. This allows the administrator to cross-examine a healthy device against a failing device in real-time, seamlessly switching focus between screens to diagnose systemic fleet issues with minimal latency.