# Protected: Migrate your devices from Kaseya to Hexnode UEM Introduction ------------ With a rapid rise in the never-ending technological advancements, the needs of your organization may continuously change. There’s a good chance that your current device management solution may fail to satisfy your growing business needs. In that case, the best thing you can do is switch your Mobile Device Management (MDM) vendor. There are plenty of reasons why organizations migrate from one MDM to another. Overpriced plans, in-efficient support, complicated steps, and cloggy UI are major reasons why enterprises think of migration. Why Hexnode UEM? ---------------- If your current MDM does not meet your business goals or technical requirements, it is always better to migrate to a more flexible and robust solution. Hexnode UEM, the award-winning UEM solution, helps you cover every feature for comprehensive device management. Here’s a list of Hexnode features that you’ve been missing out on your current vendor: **Unified management of devices:** Hexnode manages all your endpoints from a single centralized console. It employs a holistic approach to manage all endpoints and apps across the organization. **Multiple OS support:** Hexnode extends its management capabilities to support almost all major platforms such as Android, Windows, iOS, macOS, Fire OS, ChromeOS, Linux, visionOS and Apple TVs. **Security:** Hexnode secures your digital workspace without compromising the user experience. It includes a multitude of security features on apps, networks, and devices. **Zero learning curve:** Hexnode is designed to minimize complex configuration steps, and thus, it has a gentle learning curve. Here, IT administrators do not require additional training to start managing endpoints. **Seamless on-boarding of devices:** Hexnode UEM lets you on-board your devices with a wide variety of enrollment options ranging from zero-touch to minimal touch methods. It also lets you configure device settings prior to enrollment to make the devices ready for use right out of the box. In addition, Hexnode employs a top-of-the-line support team to readily fix and attend customer requests. **Flexible pricing plans:** Here at Hexnode, we offer a wide range of pricing plans that are specially designed to meet all your corporate requirements. This migration guide will help you cover all the necessary steps to migrate from Kaseya to Hexnode UEM seamlessly. Key points for successful migration ----------------------------------- Before starting the migration process, here are some tips that will help you migrate from Kaseya to Hexnode UEM successfully. [MDM Migration Checklist:](https://www.hexnode.com/mobile-device-management/help/mdm-migration-checklist/) Follow the steps mentioned in the migration checklist to accomplish a successful migration. The checklist provides a list of tasks you must follow during the migration phases. **Clear communication to end-users:** Inform your end-users about the transition clearly and provide details to the exact steps (device wipe, initial setup assistant, etc.), which they are expected to perform. Empower your users to take part in the enrollment process and make them feel that they have more acceptance of management. **Test migration processes using a few devices from all platforms:** Start your migration by testing with a few sample devices from all platforms to optimize the migration processes, if any, and to check for any configuration errors. This will also help you to validate your migration plan. We recommend migrating devices in an incrementing pattern. That is, in groups such that the next group has more devices than the last. This helps to identify and rectify the issues associated with a smaller number of devices than the entire set. **Sign up for a free trial in Hexnode UEM:** Test the product for 14 days by signing up for a free trial to explore the rich features and functionalities in Hexnode UEM. This will help you understand the product better and makes migration processes fast and expedient. The entire migration processes can be grouped into three stages: 1. [Pre-Migration Phase](https://www.hexnode.com/mobile-device-management/help/migrate-your-devices-from-kaseya-to-hexnode-uem/#pre-migration-phase) 2. [Migration Phase](https://www.hexnode.com/mobile-device-management/help/migrate-your-devices-from-kaseya-to-hexnode-uem/#migration-phase) 3. [Post-Migration Phase](https://www.hexnode.com/mobile-device-management/help/migrate-your-devices-from-kaseya-to-hexnode-uem/#post-migration-phase) Pre-Migration Phase ------------------- The pre-migration phase includes all the activities you must perform prior to the migration phase. The below list explains all the pre-migration events and activities: - **Assess MDM requirements of your enterprise:** After all, the ultimate point of breaking away from your previous MDM vendor is to manage your organization’s needs more efficiently. Hence, the primary concern must be about what the organization needs from an MDM solution. Make sure that the features that were lacking from your previous vendor are present on your new MDM provider. Evaluate your previous MDM solution based on the areas that need improvement, as well as the features that need to be carried over to the new MDM. Prepare for the transition only after deciding various criteria such as the OS platforms, device models, device choice – personal or corporate, and so on. - **Identify the use-case of the organization:** While preparing for the transition, check that the new MDM service will meet and satisfy the use-case of the organization. Ensure that the MDM platform you are planning to migrate to can support your firm’s requirement growth in the near future. Decide all the configurations and features which you are going to use with the new MDM based on the use-case of your organization. - **Create a list of users:** Prepare a list of all users that must be added to the new MDM solution. Export the data from the legacy MDM provider’s user database, if possible. Identify specific users who require special privileges like admin and technicians. - **Create a logical timeline:** The first step before heading to the migration phase is to create an effective timeline. Choose a time period that is best suited for migration. It will be ideal to choose a time period in which your devices are out of use so that the IT team will have enough time for the transition without impacting users. Study the entire migration process and prepare an achievable schedule that includes important milestones, expenses, and many other implementation factors. Divide the entire migration process into different segments, targeting from a small group of devices to a higher number within various periods. This will optimize the process and help validate the migration plan. - **Effective Communication:** It’s highly important to inform and educate your end-users about the migration processes. Describe the steps that your users must execute, which should include the details on whether the device will be wiped or not, whether the users are required to wipe and re-enroll the devices manually, and so on. Empower your users by providing thorough training sessions and in-depth help articles to carry out the steps seamlessly. - **Backup data to cloud services:** Store sensitive data to cloud services before migration so that any data, if lost after migration, can be retrieved. Some examples of cloud services include: - iCloud - Google Drive - Dropbox - Box - **Prepare devices for migration:** After completing the events mentioned above, check your device for activation lock and factory reset protection. Back up your data to keep it safe if your device gets wiped. Make your devices ready for the transition. Help regarding device wipe and disenrollment from Kaseya is explained in the next phase – Migration Phase. Migration Phase --------------- The migration phase includes all the actions that the organization must carry out to migrate from one MDM to another. Make sure that you are right on the migration timeline and have completed all the pre-migration steps before entering the migration phase. The first thing to do while planning the migration is to check out new MDMs. Here at Hexnode, we provide a [14-day trial period](https://www.hexnode.com/mobile-device-management/cloud/signup/) with the highest subscription plan, so that you explore all the features and make sure everything you need is provided by us. If not, contact us directly and [request new features](https://www.hexnode.com/forums/forum/feature-requests/) that you find essential to meet your requirements. Hexnode supports a wide range of operating systems such as iOS, macOS, Windows, Android, ChromeOS, Fire OS, visionOS, Apple TV, and Linux devices. Since you have access to the Hexnode portal, identify which pricing plan that you will be choosing when the trial period ends. Hexnode offers programs that are scaled across all various price ranges. Refer the [pricing page](https://www.hexnode.com/pricing/uem/) if you are facing any difficulty in tracking down the features. Steps to be followed in the migration phase 1. Create technicians ### Create technicians [Create technicians](https://www.hexnode.com/mobile-device-management/help/configuring-custom-technician-roles-using-hexnode-mdm/) in Hexnode. They have at-most privileges and are responsible for managing users. The number of technicians that you can add in Hexnode varies with your subscribed plan. 2. Migrate Devices ### Migrate Devices 1. To migrate your devices from the previous vendor, they must first be disenrolled and then re-enrolled in Hexnode (refer to *6. Disenroll from Kaseya*). All configurations from the previous vendor such as Wi-Fi profiles, certificates, VPNs, apps, etc., must be recreated in Hexnode (refer to *5. Create policies*). 2. In case of Apple devices enrolled through ABM, migrate your devices from the previous vendor’s MDM server to the MDM server associated with Hexnode. Then, set up the APNs, DEP, and VPP certificates/tokens in Hexnode. **APNs (Apple Push Notifications)**: It is recommended to [create a new APNs certificate](https://www.hexnode.com/mobile-device-management/help/apns-settings/) in the [Apple Push Certificate portal](https://identity.apple.com/pushcert/) and add it to Hexnode for managing Apple devices. **ADE (Automated device enrollment previously known as DEP):** To sync your **ADE** account, and migrate all your devices to Hexnode, create [a new MDM server for Hexnode](https://www.hexnode.com/mobile-device-management/help/enrollment-of-apple-devices-through-dep/#configuring-dep-in-hexnode) in your **Apple Business Manager (ABM)** portal, and transfer devices from the previous MDM server to the newly created one. To transfer devices from the previous MDM to Hexnode Server, 1. Log in to [Apple Business Manager](https://business.apple.com/). 2. Go to the **Devices** section and click on *Filter* option under the search bar. 3. From the list of Filters under the *Device management* category, select the previous MDM server(s) and click on *Search*. 4. Go to **All devices** and click on *Edit* corresponding to **Edit MDM server** option. 5. Now, select the newly created server for Hexnode UEM from the list as the new MDM Server. Click **Continue**. 6. Click **Confirm** to complete the process. ### 3. Directory integration ### Directory integration Register your directory services like [AD](https://www.hexnode.com/mobile-device-management/help/microsoft-active-directory-integration-with-hexnode-mdm/), [Microsoft Entra ID](https://www.hexnode.com/mobile-device-management/help/azure-active-directory-integration-with-hexnode-mdm/), [Google Workspace](https://www.hexnode.com/mobile-device-management/help/how-to-integrate-g-suite-with-hexnode/) and [Okta](https://www.hexnode.com/mobile-device-management/help/okta-integration-with-hexnode-mdm/) in Hexnode for easy and better management. 4. Import Assets ### Import Assets To import users to Hexnode, it is recommended to export the users’ list in the form of a CSV file from the previous vendor and use the [Bulk enrollment](https://www.hexnode.com/mobile-device-management/help/mdm-device-enrollment/#bulk-enrollment-with-csv-import) option to add them to Hexnode. Note: If the other vendor’s MDM solution does not provide an option to export the user list, you may need to add the users manually. If you are integrating with AD, Microsoft Entra ID, Google Workspace, or Okta please neglect the above mentioned, as users and groups will be directly synced with Hexnode. 5. Create Policies ### Create Policies [Create policies](https://www.hexnode.com/mobile-device-management/help/how-to-create-modify-delete-or-clone-policies/) in Hexnode that suits your use cases. Hexnode lets you configure policies for all supported Operating Systems from the same pane. This will come in handy if your organization is managing devices in more than one device platform. You can proactively attach users, user groups, domains, and pre-approved devices as the Policy targets. 6. Disenroll from Kaseya ### Disenroll from Kaseya As of now, you have a better understanding of Hexnode and if you find our software compatible for your use, disenroll your devices from Kaseya and enroll them with Hexnode UEM. There might be many ways to disenroll devices from Kaseya like removing the MDM profile, uninstalling agent app, factory resetting the device, etc. Let’s look at the most effortless and efficient way, deleting the device directly from the Kaseya portal. 1. On the web console, tap on the **Devices** section. 2. From the drop-down list click on the **Device Management** tab. 3. Click **Search** button and search for the device by using its known properties (device name) or select all the devices. Click on **Actions**. 4. From the actions list, click on **Delete Devices**. 5. In the confirm box displayed, check the option *I am sure that I want to delete these devices*. Click on Confirm to disenroll the device. Let’s look at different methods to disenroll the devices or remove the MDM administration from the device. **Apple Devices** - For Apple devices added to ADE (iOS, Apple TV and Mac)To disenroll an ADE enrolled device in which the removal of MDM administration profile is restricted, - Remove your devices from the current MDM server. This can be done in two ways. Either delete the previous MDM server from ABM, or you can remove/unassign/release devices from the previous MDM server. - If you are deleting the server, reassign the devices to the new MDM server that you have created for Hexnode. If you are unassigning the devices, first download the device list using the Download button and then unassign. - Next, carry out a complete device wipe (Erase all contents and settings) to remove the device management. - For Apple devices enrolled via Apple Configurator (iOS, Apple TV) - Either use the Remove Device option or carry out a wipe to remove the current MDM profile from the device. - Create a new blueprint with Hexnode UEM details and [apply it to the device](https://www.hexnode.com/mobile-device-management/help/apple-configurator-mdm-enrollment/) that has to be migrated. Note:- A supervised device after device reset will turn non-supervised. Use the Apple Configurator or ADE enrollment methods to [regain supervision](https://www.hexnode.com/mobile-device-management/help/ios-supervised-mode/). - While resetting the device, make sure that either the MDM provides an activation bypass code. Or remove the Apple ID linked to the device to prevent activation lock. - Re-enrolling devices in Hexnode via ADE and Apple Configurator will send a wipe command to the device. Prior to doing so, back up the important data. **Mac** To remove the agent app and associated files from a macOS device, admins or users must manually uninstall the app by following the steps below: - On your Mac, search for **VSA X** and open the app. - Once the app is open, navigate to **About > Uninstall**. - Click **Uninstall** without selecting **Keep configuration**. - When prompted, enter the device password to add a new helper tool required for uninstallation. Click **Add Helper** to proceed. - The agent app will be removed from the device. **Windows devices** To remove the agent app and associated files from a Windows device, admins or users must manually uninstall the app by following these steps: - On your Windows device, open **File Explorer**. - Use the search bar to look for **VSA X**. - Delete all files and folders related to **VSA X** to remove the agent app and its associated data. 7. Enroll in Hexnode ### Enroll in Hexnode To manage the disenrolled devices from the previous MDM vendor, you need to enroll them with Hexnode UEM. Hexnode UEM supports enrollment of iOS, Android, Mac, Windows, ChromeOS, Linux, visionOS, Apple TV and Fire OS devices. Here, devices can be registered using a plethora of enrollment methods ranging from zero-touch to minimal touch enrollment options. Before enrolling your devices, make sure that you configure the [Enrollment Settings](https://www.hexnode.com/mobile-device-management/help/mdm-device-enrollment/) on the Hexnode portal. These Kaseya disenrolled devices have to be enrolled in Hexnode. The platform-specific instructions for enrolling devices in Hexnode UEM are given below: **iOS Devices** Devices can be enrolled in iOS through various enrollment techniques. Which includes, - [Apple Business Manager/Apple School Manager](https://www.hexnode.com/mobile-device-management/help/enrollment-of-apple-devices-through-dep/)The most recommended in case of bulk supervised enrollment. To assign the devices to the newly created MDM server for Hexnode. - [Apple configurator](https://www.hexnode.com/mobile-device-management/help/apple-configurator-mdm-enrollment/)Each device has to be individually accessed to enroll in Hexnode using Apple Configurator. Use this method to enable device supervision on enrollment when the device cannot be enrolled using Apple ADE. - [Pre-approved](https://www.hexnode.com/mobile-device-management/help/pre-enrollment-of-devices-hexnode-mdm/)Use in case you want to pre-approve devices or pre-assign policies to devices before enrollment. - [Email/SMS](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-ios-devices-in-hexnode-mdm/#email-or-sms-enrollment)Users will get enrollment request with login credentials via email/SMS to guide them through the enrollment procedure. - [Enroll in ADE via Apple Configurator](https://www.hexnode.com/mobile-device-management/help/add-ios-11-devices-to-dep-using-apple-configurator/)Previously, Apple allowed only the devices purchased directly from Apple to be enrolled in ADE. But now you can add any Apple devices running iOS 11 or later to ADE regardless of how or from where it is purchased, using Apple Configurator. - [Enrollment without authentication](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-ios-devices-in-hexnode-mdm/#enrolling-ios-devices-without-authentication) Users can directly enroll in Hexnode with no authentication. - [Self enrollment ](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-ios-devices-in-hexnode-mdm/#self-enrollment)Users can enroll with the directory or local credentials. **macOS Devices** Mac devices can be enrolled in Hexnode through any of the following ways. - [Email/SMS](https://www.hexnode.com/mobile-device-management/help/enroll-mac-devices-hexnode-mdm/#email-or-sms-enrollment)Devices can be enrolled by entering the credentials that are sent to users via email or SMS. - [Enrollment without authentication](https://www.hexnode.com/mobile-device-management/help/enroll-mac-devices-hexnode-mdm/#enrollment-without-authentication)With this enrollment method, users can directly enroll their devices without any authentication. - [Apple Business Manager/Apple School Manager](https://www.hexnode.com/mobile-device-management/help/enrollment-of-apple-devices-through-dep/)This method is recommended to enroll a large number of devices in bulk. - [Self enrollment](https://www.hexnode.com/mobile-device-management/help/enroll-mac-devices-hexnode-mdm/#self-enrollment)Users can directly enroll in Hexnode with their local or directory credentials. **visionOS devices** The methods mentioned below are primarily used for enrolling **visionOS devices** in **Hexnode UEM**, supporting both company-owned and personal devices. There are two types of account-driven enrollment methods, depending on whether authentication is required: - [Open Enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-visionos-devices-in-hexnode-uem/#enroll-visionos-devices-without-authentication) - [Authenticated Enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-visionos-devices-in-hexnode-uem/#enroll-visionos-devices-with-authentication) **Apple TV Devices** Use any of the following methods to enroll Apple TV in Hexnode UEM. - [Apple Configurator](https://www.hexnode.com/mobile-device-management/help/enroll-apple-tvs-in-hexnode-mdm/#apple-configurator-enrollment) - [Apple Business/School Manager](https://www.hexnode.com/mobile-device-management/help/enroll-apple-tvs-in-hexnode-mdm/#abm-enrollment) **Android Devices** - Android Legacy - [Self-enrollment](https://www.hexnode.com/mobile-device-management/help/enroll-android-mobile-devices-hexnode-mdm/#self-enrollment)Self-enrollment allows the users to enroll devices with their Active Directory/Microsoft Entra ID/Google Workspace/Okta/local user credentials. - [QR code](https://www.hexnode.com/mobile-device-management/help/enroll-android-mobile-devices-hexnode-mdm/#qr-code-enrollment)Scan a QR Code to enroll via the Hexnode app. - [Email/SMS enrollment](https://www.hexnode.com/mobile-device-management/help/enroll-android-mobile-devices-hexnode-mdm/#enroll-android-mobile-devices-with-authentication)An Email/SMS with the enrollment credentials and instructions on how to enroll devices will be sent to the selected users. They can use this information to enroll their devices in Hexnode. - [Pre-approved](https://www.hexnode.com/mobile-device-management/help/pre-enrollment-of-devices-hexnode-mdm/)Upload a CSV file with device details in Hexnode so that, you can attach policies and applications to devices prior to enrollment. - Android EnterpriseTo enroll a device in AE, 1. Enroll your organization in the Android Enterprise program via the [Google](https://www.hexnode.com/mobile-device-management/help/configure-android-in-the-enterprise-using-gsuite-in-hexnode-mdm/) or [Managed](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-organization-in-android-enterprise-using-hexnode-mdm/) domain. 2. Enroll the devices using either the [Profile owner](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-a-device-in-android-in-the-enterprise-as-profile-owner-using-hexnode-mdm/) or [device owner](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-a-device-in-android-in-the-enterprise-as-device-owner-using-hexnode-mdm/) or [Work Profile on Company-Owned Device (WP-C)](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-a-device-in-android-enterprise-as-work-profile-on-company-owned-device/) enrollment methods. - [Zero Touch Enrollment](https://www.hexnode.com/mobile-device-management/help/zero-touch-enrollment/)Zero-touch enrollment is a bulk device enrollment method. To enroll a device using Zero-Touch enrollment method, 1. Login to your zero-touch portal and create a configuration for Hexnode UEM. 2. Upload the device list in CSV format and apply the configuration to the devices. 3. All the devices will now be assigned to that specific configuration. - [Samsung Knox Enrollment](https://www.hexnode.com/mobile-device-management/help/samsung-knox-mobile-enrollment/)Samsung Knox devices can be enrolled in Hexnode via Knox Mobile Enrollment, a no-touch enrollment solution by Samsung Knox. To enroll in Knox, 1. Login to your Knox portal account and create a profile for Hexnode UEM. 2. Upload the device list in CSV format and assign the profiles to the devices. 3. For reseller purchased devices, the reseller will add the devices to the Knox portal. Then the profiles can be applied to the devices. 4. For non-reseller devices, associate the created Hexnode profile to the devices via Knox Deployment Application and deploy them using either Bluetooth or NFC. - [Android ROM/OEM Enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-android-devices-in-hexnode-mdm-by-configuring-rom/)Android ROM/OEM enrollment unlocks a lot of features like non-removable MDM even after device wipe, silent app installation, etc. You can make the [Hexnode system agent app](https://www.hexnode.com/mobile-device-management/help/system-agent-app/) as a privileged app during Android ROM/OEM enrollment. This will grant system permissions to the Hexnode UEM Android app as new versions are being installed. **Windows Devices** - [Enroll using Hexnode Installer](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-windows-laptops-in-hexnode-mdm/)Recommended for devices running Windows 10 v1803 or later. Enter the enrollment URL (www.*portalname*.hexnodemdm.com/enroll/) on the browser to download the Hexnode Installer app on the device. Install the app and follow the on-screen instructions to complete the device enrollment. - [Open enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-windows-laptops-in-hexnode-mdm/#open-enrollment) & [Authenticated enrollment via Email/SMS](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-windows-laptops-in-hexnode-mdm/#authenticated-enrollment)Recommended for Windows 10 v1709 or below. The major difference between open enrollment and Email/SMS is that users will be asked to authenticate for enrolling their device via the Email/SMS enrollment method. To enroll a device using Open or Email/SMS enrollment methods, go to **Settings > Accounts > Access Work or School > Enroll in device management** on the device. Enter the enrollment URL and the user authentication credentials (required for Email/SMS enrollment) whenever prompted. Follow the on-screen instructions to complete the device enrollment. - [Self enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-windows-laptops-in-hexnode-mdm/#active-directory-based-enrollment)Users have to enroll in Hexnode by authenticating with their organization’s directory credentials or local user credentials. - [PPKG Enrollment](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-windows-10-devices-using-provisioning-package-files-with-hexnode-mdm/)Use the PPKG enrollment technique while bulk enrolling Windows devices in Hexnode. End-users need to just power on the device, get connected to the network, and install the ppkg file to get enrolled with Hexnode UEM. To enroll devices via PPKG enrollment, 1. Create a ppkg file using Windows ICD. 2. Distribute this ppkg via external media/email. 3. Click on the ppkg file and follow the on-screen procedure to get the devices enrolled with Hexnode. **Linux devices** - [CLI-based enrollment ](https://www.hexnode.com/mobile-device-management/help/linux-device-enrollment-in-hexnode-uem/#cli-based-enrollment) Enrolling devices through the command line interface (CLI) offers a quick and efficient way to provision Linux devices, streamlining the setup process. - [Open enrollment](https://www.hexnode.com/mobile-device-management/help/linux-device-enrollment-in-hexnode-uem/#enrolling-linux-devices-without-authentication) and [Authenticated enrollment via Email or SMS](https://www.hexnode.com/mobile-device-management/help/linux-device-enrollment-in-hexnode-uem/#enrolling-linux-devices-without-authentication) Using open enrollment, this method allows Linux devices to be enrolled without requiring users to enter authentication credentials. Enrollment is completed easily by executing the commands directly in the CLI terminal. With authenticated enrollment, users will be prompted to authenticate using the credentials sent via email or SMS. - [Self enrollment](https://www.hexnode.com/mobile-device-management/help/linux-device-enrollment-in-hexnode-uem/#self-enrollment) Self-enrollment is a form of authenticated enrollment where users enroll their devices using pre-assigned passwords provided by the admin. Unlike other methods, users do not receive enrollment requests. **[ChromeOS devices](https://www.hexnode.com/mobile-device-management/help/enroll-chromeos-devices-in-hexnode-uem/#how-to-enroll-chromeos-devices)** To enroll a ChromeOS device, ensure it’s in a clean state (powerwash if needed). During the initial setup, connect to a network, select **For Work**, and choose **Enroll the device**. Provide your **Google Workspace credentials** and complete the enrollment. If the enrollment page doesn’t appear, press **CTRL + Alt + E** to access it. After enrollment, you can sign in or browse as a guest. 8. Migration Fallback ### Migration Fallback There is a possibility that some of the device enrollments may end in failures. This may set back your whole productivity. We suggest some easier enrollment techniques as a workaround to quickly roll back your devices to the MDM console. **For Apple Devices use:** - Email/SMS (Use either open/authenticated enrollment) - Pre-approved - Apple configurator (For supervised enrollment – iOS only) **For Android Devices use:** - QR Code - Email/SMS (Use either open/authenticated enrollment) - Pre-approved **For Windows Devices use:** - Enroll using Hexnode Installer 9. Monitor enrollment process ### Monitor enrollment process Monitor the whole enrollment process and track newly enrolled users using various analytics methods. Identify the devices still in unenrolled/enrollment failed state. Use any of the methods mentioned in migration rollback to enroll it back in Hexnode UEM. Post-Migration Phase -------------------- This phase includes all checks and surveys to be carried out to ensure that all devices are migrated from your previous vendor to Hexnode UEM successfully. - **Device Inventory checks**: Export the details of all devices enrolled in Hexnode UEM from the Reports tab. Compare this list with the exported legacy MDM provider’s device database. This will help to find out all the devices which are still not enrolled in Hexnode UEM. - **Restoring back-up data**: For Apple devices, you can restore saved data by logging into your devices using your iCloud or Managed Apple ID. Cloud-hosted data can also be retrieved from cloud services like Google Drive, Dropbox, Box, etc. This will ensure no data loss after the migration process. - **Unsubscribing the services of old MDM**: Decommission the services of your previous MDM provider. - **Surveys and feedback on new MDM**: Collect users’ feedback to identify any issues or new requirements in your new MDM solution. Conduct surveys regularly to analyze the user experience so that training sessions can be arranged, if needed, for new areas and use cases. - **Troubleshooting / Support plan to assist with migration**: Equip yourself with the world-class support team from Hexnode UEM to assist you in issues regarding migration. Clear your queries by referring to the published FAQs and other how-to articles to mitigate troubleshooting issues.