# List of Hexnode subprocessors

To support Mitsogo Inc. (“Mitsogo”) dba Hexnode, in delivering the Hexnode Services as detailed in the [SaaS Services Agreement](https://www.hexnode.com/legal/saas-terms/), Hexnode may engage third party subprocessors.

This page provides information about the identity, location and role of each subprocessor. We perform extensive due diligence before engaging any subprocessor and require that subprocessors meet a certain level of data protection under applicable laws and regulations and our own quality standards.

Hexnode works with the following subprocessors in providing the indicated services,

### Infrastructure subprocessors

SubprocessorsService performedPurpose of data transferAmazon web servicesPlatform hosting & InfrastructureProvisioning and operation of servers and infrastructure services. Hexnode also uses their services like Simple Storage Service for data storing, Simple Queue Service for hosting a message queue service and Lambda service for AAD authentication and dispatching emails.CloudflareInfrastructure ProviderCloudflare is an infrastructure provider used for network acceleration, CDN and security. Cloudflare helps Hexnode in providing the required services and effectively manage the network traffic.### Service specific subprocessors

SubprocessorsService performedPurpose of data transferSendGridMail Service ProviderSendGrid and Sendinblue are communication platforms for email services included within Hexnode UEM to send notification emails to admins, other technicians and enrolled users. As well as for dispatching enrollment notifications to end users. Hexnode transfers the attached email IDs and mail content along with any attachments to the mail service providers.SendinblueTwilioSMS Service providersThese cloud communication platforms are used in Hexnode for transferring enrollment instructions to end users via SMS. Hexnode transfers the phone number configured in the portal along with the end users phone number and the SMS body to the service providers.NexmoSinchSMPPMitsogo Technologies Private LimitedMaintenance and technical supportMitsogo Technologies Private Limited assists Hexnode in providing maintenance to Hexnode UEM and assists in providing technical support.### Support service subprocessors

SubprocessorsService performedPurpose of data transferIntercomCustomer messaging platformIntercom is the customer support platform used by Hexnode for handling customer chat support. Hexnode handovers the users’ email ID, their location and browser details to Intercom during each chat.HubSpotCustomer relationship managementHubSpot is a marketing and leads handling tool used by Hexnode in storing the customer details during sign up.### Ticketing subprocessors

SubprocessorsService performedPurpose of data transferZendeskSupport management and communicationZendesk Support, their customer service platform has made it easy to track, prioritize and solve customer support tickets. Customer queries in the form of Help Center requests, emails, chat, and social media messages can be set to automatically create support tickets.### Software providers

SubprocessorsService performedPurpose of data transferGoogle MapsLocation servicesGoogle maps are the Google deployed mapping platform used in Hexnode to find customers’ real-time location on a map (Customers who have enabled location tracking).SentrySoftware providerA software provider used for real-time crash reporting of codes.StatusCakeMonitoring servicesStatusCake is a monitoring tool used for performance and Hexnode portal down monitoring.ZabbixMonitoring servicesZabbix is an open source monitoring tool incorporated by Hexnode for complete server monitoring.### Payment

SubprocessorsService performedPurpose of data transferStripePayment gatewayStripe is Hexnode UEMs accounting and payment platform for sending invoices and to send and receive payment over the internet. This is associated with Hexnode’s license subscription.