# How to assign device cart to Apple School Manager users

A **Device Cart** in Hexnode UEM is a group of Shared iPads assigned to specific classes or user groups, enabling multiple students to securely access personalized data on shared hardware.

**Understanding Shared iPads and Device Carts**
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Shared iPads facilitate collaborative learning by allowing students to log in to any device within a designated group. While the hardware is shared, user-specific data and applications remain isolated and inaccessible to other students.

- **User Privacy:** Data is siloed per user session; students cannot access each other’s files.
- **Cloud Synchronization:** Student data is pushed to iCloud Drive, while app-specific data is stored in the app cloud.
- **Administrative Visibility:** Administrators can monitor which users have checked out specific devices directly from the **Hexnode UEM console**.

**Technical Limitations**
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Before assigning device carts, administrators must consider the following technical constraints:

- **User Caching:** iPads support a limited number of cached users locally on the storage.
- **Storage Requirements:** High-volume data synchronization relies heavily on available iCloud storage and local disk space.

**Step-by-Step Guide: Assigning Device Carts**
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Follow these instructions to link created device carts to specific educational domains, such as schools, classes, or grades.

### **Prerequisites**

- **Shared iPad Enrollment:** Ensure iPads are enrolled in the Shared iPad program via Apple School Manager (ASM).
- **Cart Creation:** Create the **Device Cart** in the Hexnode portal before attempting assignment.
- **ASM Integration:** Sync your Apple School Manager portal with Hexnode to populate Directory Services.

### **Assignment Instructions**

1. Log in to the **Hexnode UEM portal**.
2. Navigate to **Manage > Directory Services**.
3. Select the relevant domains (this includes schools, locations, classes, grades, or courses) for assignment.
4. Navigate to **Actions** and select **Assign Carts**.
5. Choose the desired device carts from the list.
6. Click **Associate**.

Once associated, all members of the selected groups can access any iPad within the cart by logging in with their Organizational Apple ID and password during device checkout.

**Troubleshooting Guides**
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ProblemPotential Root CauseResolution**User cannot log in to iPad**Organizational Apple ID is not synced or recognized.Verify the user is correctly imported from Apple School Manager and the Managed Apple ID is active.**“Assign Carts” action missing**Incorrect tab selection or insufficient permissions.Ensure you are in the **Directory Services** sub-tab of the **Manage** section. Verify your admin role has permission to modify directory assignments.**Device not appearing in Cart**Device not enrolled as a Shared iPad.Check the device details to ensure it was enrolled with the “Shared iPad” option enabled in the DEP profile.**Slow login/Sync issues**Bandwidth or iCloud storage limits.Ensure the school network allows Apple’s sync endpoints and that students have sufficient space in their iCloud Drive.**Frequently Asked Questions (FAQs)**
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#### **What is a “Device Cart”?**

A Device Cart is a logical grouping in Hexnode UEM that organizes Shared iPads into units that share identical settings and are assigned to specific user groups or classrooms.

#### **Can a student access their files on any iPad in the cart?**

Yes. Because student data is pushed to the cloud, they can log in to any iPad within the assigned cart and their files/app data will synchronize to that specific device.

#### **How many students can use a single Shared iPad?**

This depends on the iPad’s storage capacity and the “Number of Users” defined in the MDM’s Shared iPad configuration. iPads cache a specific number of users locally to speed up subsequent logins.

#### **Can a cart be assigned to a specific grade instead of a class?**

Yes. In the **Directory Services** tab, you can select domains based on grades, courses, or entire school locations.