FAQ

How is Hexnode MDM license calculated?

Hexnode MDM license is based on the number of devices. If you have a license for say, 100 devices, you can enroll up to 100 devices. You can view your current license in the Hexnode MDM admin panel. If you have purchased a new license and have the license key with you, you can upload it to renew your license.

Which ports do I need to open for Hexnode MDM?

Hexnode MDM needs the following ports to be open for communication. Port 80 :The default application port used during the installation of Hexnode MDM. Port 443 :Used for secured and encrypted connection between mobile devices and Hexnode MDM. Port 2195 (outbound): This port must be open for the Hexnode MDM server to communicate with APNs (Host Address is gateway.push.apple.com). Port 5223(outbound): If the mobile devices are connected to the internet through a Wi-Fi, this port should be open.

How do I know if a device is unprotected?

Hexnode MDM alerts you whenever a device goes out of compliance. You can view the compliance status from the dashboard. Detailed information on compliance are displayed under the device info for each device. Various compliance reports are also available in the reports category.

What do I do if a device ceases to respond to the actions initiated?

Check, the internet connection on the device. If a device seems to not respond, it means the commands initiated from Hexnode MDM cannot reach the device. It's most likely due to the device being disconnected from the internet. However, the remote actions you have initiated will take effect on the device when it gets connected to the internet again.

How can we manage corporate data in personal devices?

When you manage devices with Hexnode MDM, the corporate settings like Email, Wi-Fi, Calendar, Enterprise apps – all are handled via policy in a configuration profile installed on the user devices. When a user leaves the company, you do not have to factory reset the device, you can just disenroll the device from Hexnode MDM. Upon disenrollment, this configuration profile will be uninstalled from the device, removing all the associated settings with it, thereby leaving no trace of corporate data. Disenrollment is practically a corporate data wipe, it does not interfere with the user's personal data or settings on the device.

How can we manage BYOD?

Hexnode MDM lets you handle BYOD devices separately, right from enrollment. While sending out the enrollment request to users, you can pre-select whether a device is user owned or corporate owned. You can also let the user decide whether it is BYOD or Corporate owned.

To enroll a BYOD device,
Select Home > Enrollment
Click on New Enrollment. Once you choose the domain and select the user, under Ownership, select Personal and click send. The selected device will be enrolled as a BYOD device.

Now you can create a group with all the user owned devices and assign them a BYOD policy. You can also create a dynamic group with ownership criteria as BYOD, so that every new BYOD device enrolled will be added to that group.

To create a dynamic BYOD group ,
Select Home > Management > Device groups
Click on New group. Give a group name and description.
Check Dynamic group.
In conditions, check All of the below conditions and chooseDevice info – Ownership – Is – Personal. And Save group.

Now all the devices enrolled as BYOD will be automatically added to this group. Now assign the required BYOD policy to this group and you're done.
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