# Scaling IT Support with Multi-Endpoint Sessions and Real-Time Monitoring

Hexnode UEM redefines IT efficiency with **real-time troubleshooting** tools built for a cross-platform world. Whether you are managing legacy Windows workstations, high-end macOS devices, or mobile fleets (Android/iOS), our **multi-session management** architecture enables sysadmins to toggle between active support sessions seamlessly.

Key Use Cases 
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- **Rapid Helpdesk Support:** Guide employees through complex app configurations or OS settings without physical access.
- **App Troubleshooting:** Visualize bugs or UI glitches in proprietary enterprise apps in real-time.
- **Compliance Audits:** Verify device settings and security postures visually to ensure adherence to corporate policies.
- **Training & Onboarding:** Walk new hires through their device setup and essential work apps.

Multi-Endpoint Concurrent Sessions 
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Efficiency is no longer limited to one device at a time.With Hexnode’s latest update, a technician can remote view several endpoints at the same time by opening multiple tabs within the same browser.

- **Unlimited Concurrent Sessions:** Access any number of devices across all platforms without restrictions.
- **Instant Switching:** Toggle between active sessions to handle multiple support tickets at once.

 Note:This professional-grade multitasking capability is offered as a subscription add-on, designed specifically for high-demand IT environments.

 

Available View Tools 
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- **Screen Recording:** Save entire sessions directly to the Session Recordings section in the Remote View tab. These recordings can be downloaded later for compliance verification or training audits.
- **Instant Screenshots:** Capture high-resolution images of device errors. Screenshots are automatically stored in the Session Recordings list within the Remote View Tab.
- **Quality Adjustment:** Dynamically switch between Low, Medium, High, or Advanced to balance clarity with bandwidth.

Troubleshooting Quick-Fixes 
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1. **Session Greyed Out?** 
    Ensure the Hexnode UEM app is installed, and the device has synced recently.
2. **Connection Lagging?**
    Lower the resolution in the Remote View widget or check if the device is on a stable Wi-Fi/Cellular connection.