# Getting Started with Android Device Management Every unmanaged Android device in your organization is a device someone eventually loses, someone eventually leaves the company with still logged into corporate email, or someone eventually installs something unapproved on. Hexnode UEM closes that gap — this guide covers enrollment, security, application management, and remote troubleshooting so that from the moment a device joins your fleet, it’s under policy control rather than trust-based hope. Enrollment and Provisioning ---------------------------- The first step to get started with Android operations is bringing devices into the corporate network. ### Enrollment Methods Hexnode supports various [enrollment](https://www.hexnode.com/mobile-device-management/help/enroll-android-mobile-devices-hexnode-mdm/) techniques depending on whether the device is already in use or being deployed out-of-the-box. - **Standard Enrollment**: For existing devices. - **Zero-Touch Enrollment**: For bulk, out-of-the-box deployment. - **Samsung Knox Mobile Enrollment (KME)**: Specific to Samsung devices. **Which method should you use?** Standard Enrollment works for devices already in employees’ hands — no reset required. Zero-Touch Enrollment is built for bulk rollouts: order 200 devices, ship them straight to employees, and they arrive pre-configured out of the box with zero IT touch time per unit. If you’re deploying more than a handful of devices at once, Zero-Touch is the difference between an afternoon of setup and a week of it. ### Configure Android Enterprise [Android Enterprise](https://www.hexnode.com/mobile-device-management/help/getting-started-with-android-in-the-enterprise-program/) is the modern standard for managing Android (5.0+) devices. It offers two distinct modes: Management ModeBest ForDescription[Device Owner](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-a-device-in-android-in-the-enterprise-as-device-owner-using-hexnode-mdm/)Corporate-Owned DevicesGrants the enterprise complete control over the device and data. Ideal for fully managed assets.[Profile Owner](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-a-device-in-android-in-the-enterprise-as-profile-owner-using-hexnode-mdm/)BYOD (Bring Your Own Device)Separates work apps/data from personal apps/data. Ensures business data is managed while personal data remains private.Security and Restrictions -------------------------- Once enrolled, securing the device ecosystem is paramount. ### Device Restrictions Administrators can configure restrictions to limit device functionality based on security needs. - [Basic Restrictions](https://www.hexnode.com/mobile-device-management/help/set-up-android-mdm-restrictions-using-hexnode-mdm/): Applicable to all Android devices. Prevents access to specific features (e.g., camera, microphone). - [Advanced Restrictions](https://www.hexnode.com/mobile-device-management/help/set-up-android-mdm-restrictions-using-hexnode-mdm/): Available for high-security environments using **[Samsung Knox](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-samsung-safe-devices/), [LG GATE ](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-lg-gate-devices/), [Kyocera](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-kyocera-business-phones/),** or **[Android Enterprise](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-organization-in-android-in-the-enterprise-using-hexnode-mdm/)** devices. ### Network Security Configurations To prevent unauthorized access to corporate resources, Hexnode allows the remote configuration of: - **Connectivity**: [Wi-Fi](https://www.hexnode.com/mobile-device-management/help/set-up-wifi-for-android-with-hexnode-mdm/) and [APN](https://www.hexnode.com/mobile-device-management/help/configure-access-point-name-for-android-with-hexnode-mdm/) settings. - **Security**: [VPN](https://www.hexnode.com/mobile-device-management/help/how-to-configure-vpn-settings-on-android-devices-using-hexnode-mdm/) configurations. - **Communication**: [Email](https://www.hexnode.com/mobile-device-management/help/configure-email-on-android-with-hexnode-mdm/) and [Exchange ActiveSync](https://www.hexnode.com/mobile-device-management/help/configure-exchange-activesync-on-android-with-hexnode-mdm/) settings. ### MDM Integrity - [Prevent Removal](https://www.hexnode.com/mobile-device-management/help/how-to-make-mdm-app-non-removable-on-android-devices/): Administrators can disable the “Allow MDM Administration removal” option via [Android Basic Restrictions](https://www.hexnode.com/mobile-device-management/help/set-up-android-mdm-restrictions-using-hexnode-mdm/). This prevents users from uninstalling the Hexnode agent to bypass security. Application and Content Management ---------------------------------- ### App Distribution and Control - [Block/Allow Lists](https://www.hexnode.com/mobile-device-management/help/how-to-block-apps-on-android-devices-using-hexnode-mdm/): Create lists to strictly allow essential apps or block non-compliant applications. On Android Enterprise devices, blocklisted apps are hidden from the interface. Without this, a blocked app relies on a policy memo and employee compliance — unreliable at any scale. A blocklist enforces itself: non-compliant devices can be flagged automatically, and on Android Enterprise devices, the blocked app disappears from view entirely rather than sitting there as a visible temptation. - [Silent Installation](https://www.hexnode.com/mobile-device-management/help/how-to-silently-install-applications-in-android-devices-using-hexnode-mdm/): Install apps without user interaction. This feature is supported on: - [Samsung Knox](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-samsung-safe-devices/) - [LG GATE ](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-lg-gate-devices/) - [Kyocera Business Phones](https://www.hexnode.com/mobile-device-management/help/hexnode-mdm-for-kyocera-business-phones/) - [Rooted Android devices ](https://www.hexnode.com/mobile-device-management/help/rooting-in-android-devices/) - [Android Enterprise enabled devices](https://www.hexnode.com/mobile-device-management/help/how-to-enroll-organization-in-android-in-the-enterprise-using-hexnode-mdm/) - [Devices with Hexnode UEM as a system app /a> ](https://www.hexnode.com/mobile-device-management/help/what-are-system-apps/) ### Kiosk Mode [Lock devices](https://www.hexnode.com/mobile-device-management/help/android-kiosk-mode/) into a single application or a specific set of apps. This is ideal for retail, logistics, or education. You can also incorporate [PDF/Video](https://www.hexnode.com/mobile-device-management/help/how-to-create-shortcuts-for-video-files-and-add-videos-in-kiosk-mode-for-android-devices-using-hexnode/) files into Kiosk mode using the Hexnode Document Reader or Media Player. ### Web Content Filtering Save bandwidth and increase productivity by [blocking access](https://www.hexnode.com/mobile-device-management/help/web-content-filtering-on-android-devices-using-hexnode-mdm/) to non-essential or malicious websites. ### Content Management - [File Distribution](https://www.hexnode.com/mobile-device-management/help/how-to-transfer-files-to-devices-using-hexnode-mdm/): Deploy corporate documents directly to devices. - [File Explorer](https://www.hexnode.com/mobile-device-management/help/how-to-move-copy-or-delete-files-and-folders-on-android-devices-using-file-explorer-in-hexnode-mdm/): A remote file management tool allowing admins to move, copy, or delete files/folders over-the-air. Maintenance and Monitoring --------------------------- ### Remote View and Control Troubleshoot issues without physical access. Admins can [view the screen](https://www.hexnode.com/mobile-device-management/help/remotely-control-android-devices-from-pc-using-hexnode-mdm/) and control the device using a mouse and keyboard from the Hexnode console. ### Mobile Data Management [Track data usage](https://www.hexnode.com/mobile-device-management/help/how-to-manage-mobile-data-usage-with-hexnode-mdm/) to prevent overage charges. Admins can set usage limits and receive notifications when limits are approached. ### OS Updates and OEMConfig - **OS Updates**: Schedule remote updates for [Device Owner devices](https://www.hexnode.com/mobile-device-management/help/how-to-schedule-os-updates-in-android-devices-using-hexnode/) or use [Remote Actions for ROM-enrolled devices](https://www.hexnode.com/mobile-device-management/help/how-to-deploy-os-updates-on-android-devices-using-hexnode-mdm/). - [**OEMConfig**](https://www.hexnode.com/mobile-device-management/help/how-to-configure-android-enterprise-devices-with-oemconfig-using-hexnode-mdm/): A standard that allows Hexnode to configure OEM-specific settings (e.g., Zebra or Honeywell scanner settings) directly through the Android Enterprise framework. ### Personalization Standardize corporate branding by remotely setting Lock Screen and Home Screen [wallpapers](https://www.hexnode.com/mobile-device-management/help/how-to-set-wallpaper-on-android-devices-with-mdm/). Troubleshooting Android Management ----------------------------------- Common issues encountered when you get started with Android management and their solutions. ### 1: “Silent Install” is not working. **Cause**: The device may not support silent installation. **Solution**: Verify the device is Samsung Knox, LG GATE, Android Enterprise, or Rooted. Standard Android devices without these frameworks requires user approval for installation. ### 2: Cannot remove the Hexnode UEM App. **Cause**: The administrator has applied a restriction policy. **Solution**: Check if “Allow MDM Administration removal” is unchecked; under [basic restrictions](https://www.hexnode.com/mobile-device-management/help/set-up-android-mdm-restrictions-using-hexnode-mdm/), the app cannot be uninstalled manually. ### 3: Corporate apps are not showing up. **Cause**: The device might be in “Profile Owner” mode, and the user is looking at the personal profile. **Solution**: Instruct the user to check the “Work Profile” tab or folder on their device launcher. ### 4: Kiosk Mode is allowing access to settings. **Cause**: Background apps or settings were not properly restricted in the Kiosk policy. **Solution**: Review the [Kiosk policy settings](https://www.hexnode.com/mobile-device-management/help/how-to-enable-peripheral-settings-for-android-devices-locked-in-kiosk-mode/) and ensure “Status Bar” access is disabled if high security is required.