# A Technical Framework for Enterprise Incident Response & Recovery

This documentation outlines the technical framework for managing security incidents within an enterprise environment using Hexnode UEM. By leveraging Declarative Device Management (DDM), SIEM third-party integrations, and automated workflows, IT administrators can move from manual troubleshooting to a proactive, self-healing security posture.

**The UEM Incident Lifecycle**
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Enterprise incident response within Hexnode is a continuous cycle designed to minimize Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).

1. **Detection**: Identifying policy violations, unauthorized access, or hardware anomalies via real-time monitoring.
2. **Analysis**: Utilizing Hexnode’s dashboard and reporting tools to categorize the severity of the breach.
3. **Containment**: Instantly isolating the device (e.g., via **Kiosk Mode**)
4. **Remediation**: Executing automated scripts or remote actions to restore compliance.
5. **Audit**: Logging actions for compliance reporting (SOC2, HIPAA, GDPR).

**DDM Status Channel Incidents**
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Modern incident response relies on **Declarative Device Management (DDM)**. Unlike traditional polling, the device proactively notifies Hexnode when its state changes.

- **Proactive Reporting**: If a user disables a required security setting (e.g., FileVault or BitLocker), the device sends an immediate status update through the DDM channel.
- **Reduced Latency**: Eliminates the need for the server to “check-in” with the device, allowing for near-instant incident detection.
- **Autonomous Compliance**: Devices can be configured to “self-correct” based on the declarations sent by the Hexnode server.

**Remediation Strategies**
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Hexnode allows you to configure **Compliance Engine** rules that trigger specific actions without manual intervention.

Trigger EventRemediation Action**Device Rooted/Jailbroken**Immediate Enterprise Wipe of corporate data.**Non-compliant App Installed**Move device to a “Restricted” policy group.**Geofence Exit**Trigger Lost Mode and disable Wi-Fi/Bluetooth.**Inactivity (30+ days)**Revoke access tokens and notify the manager.**Third-party Integrations in Hexnode**
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For a holistic security view, Hexnode should be integrated with platforms like ServiceNow, Check Point Harmony Mobile, IdP providers etc.

### Workflow:

1. **Data Export**: Hexnode logs (enrollment events, policy failures, location pings) are exported via API.
2. **Correlation**: The integration correlates UEM data with network logs and identity provider (IdP) data.
3. **Alerting**: If a user has a failed login on their laptop (UEM) and a suspicious login from a new IP (IdP), the integrations help trigger a high-priority incident.

**Enterprise Compliance Auditing**
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To maintain a “Ready-to-Audit” state, Hexnode provides granular logging and reporting tools essential for enterprise-grade compliance.

- **Audit Logs**: Track every admin action within the Hexnode portal to ensure internal accountability.
- **Location History**: Maintain records of device movements for physical security compliance.
- **Application Inventory**: Generate real-time lists of all software versions running across the fleet to identify CVE (Common Vulnerabilities and Exposures) risks.
- **Compliance Reports**: Scheduled PDF/CSV exports sent directly to stakeholders to prove 100% encryption or patch compliance.