Reply To: Apple Configurator Enrollment

Rene AndersonRene Anderson
2 pts

@Layaan. Thank you for reaching out to us!

Profile installation can fail due to several reasons. Ensure your device is not enrolled elsewhere or has any profiles from a previous MDM provider installed. Ensure the device type is permitted to be enrolled in Hexnode. The required device types must be checked in the Enrollment Restrictions in Enroll > Settings > Enrollment Restrictions > Device Models Allowed.

You can refer to our troubleshooting doc to help you with the iOS enrollment process.

Selecting Allowed device models

Hope this helps!

Hexnode UEM
Rene Anderson