Reply To: error while updating iPad to iOS 14 using Configurator

Deborah TimothyDeborah Timothy
1 pt

@Ashton If you are keen on updating each device individually before enrolling into Hexnode (not recommended) try updating without using the Configurator.

  • Put the iPad in recovery mode.
  • Ensure that Mac is up to date. Open Finder in your Mac.
  • Connect the iPad to the Mac and wait till it opens in recovery mode.
  • Select the connected iPad from Finder > Locations. You will get a pop-up asking to either Update or Restore the device. Go for the Update option. The software required for the update will be downloaded. If the download takes more than 15 minutes and if the device exits recovery mode, wait for the download to be completed. Then put the iPad in recovery mode and try again.
  • Setup the device after the update.

You will have to do this with all 50 devices. (Now you know why it’s not recommended.)

Deborah Timothy
Hexnode UEM