Reply To: remove a device that is no longer available in MDM

AvatarHexnode Support
6 pts

No problem, Mark.

You just have to initiate a disenrollment and you can then mark the device as disenrolled within the portal. You don’t need to wait for the profile removal from the device end.

  1. Go to Management > Devices
  2. Click on the device you want to be disenrolled
  3. Click the Actions button up top and from the list, select Disenroll Device
  4. Click Yes to confirm
  5. Type in your password and hit GO.
    You will see an alert Disenrollment Initiated, followed by a status message Action execution initiated
  6. Now Tap the Action button again and select Mark as disenrolled
    See in in action in the screencast below

Once the device has been disenrolled from the portal, it will no longer appear under Management > Devices, however, you can still access the device info at the time of disenrollment from Reports > Disenrolled devices.

Thanks and regards
Hexnode Support Team
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