Reply To: Activation Lock status of iOS devices

AvatarEva Tyler

Hi Milena,

Thanks for reaching out to us!

Activation Lock disables a supervised iOS device from starting up until an Apple ID, which was last used on the device, is provided after a device reset.

When locked, the device asks you to enter the Apple ID and password which was previously used in the device to continue with the activation. So, this protects the device from being reset by someone anonymous.

But what happens when a corporate-owned device is locked by an employee with his/her Apple ID and he/she left the Organization? The device cannot be reactivated without the employee’s Apple ID. So, here comes into play the feature to clear the activation lock from the device.

Navigate to Manage > Devices > Select the required device > Actions > Clear Activation Lock. This will clear the Activation Lock on the devices.

Check out the help link to know more: 

Eva Tyler
Hexnode MDM