Reply To: Wipe and disenroll

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

You can choose whether a device is to be considered as a new device or old configurations are to be retained on re-enrollment:

  • Navigate to Admin->  Enrollment-> Re-enrollment Options.
  • Select Enroll as a new device to add the device to Hexnode without any old configurations taking effect on it. On selecting Retain configurations and change owner, all the configurations that have been previously set on the device will be retained and the device ownership will now be changed to the user to whom the device is assigned.
  • Click Save.

Please check out our help doc on enrollment for more info.

Grace Baker
Hexnode MDM